Home Care in Walton-on-Thames

Walton-on-Thames has 14 CQC registered home care agencies. 8 are rated Good, 1 Outstanding, 1 Requires improvement, and 4 have not yet been rated. 7 of the 14 were last inspected more than three years ago.

Source: Care Quality Commission register, kept up to date as ratings change.

Planning and paying for care at home in Walton-on-Thames

Support at home is bought by the hour, so the cost rises and falls with the number of visits rather than sitting at a fixed weekly figure. That makes the funding question worth settling first, since it tells you how large a package is realistic. Care can be paid for privately, met in part or in full by the council following an assessment, or in some circumstances supported by the health service where the need is chiefly clinical, and each route runs to its own timetable.

Requesting a care needs assessment

Anyone who appears to need care and support can ask for an assessment, and there is no charge for it whatever someone owns or earns. It considers washing, dressing, mobility, medication, nutrition and how safely someone manages alone, and produces a written record describing the support required. Surrey County Council carries out that assessment and the separate financial assessment that decides who pays. If you provide care yourself, ask for a carer's assessment at the same time, because your own needs are weighed in their own right rather than as part of someone else's.

What the visits cost

Agencies usually charge an hourly rate, with higher rates at weekends, on bank holidays and where two carers are needed for a safe transfer. Live in care is priced by the week instead. Where funded support applies, the council may meet part or all of the cost, frequently as a direct payment so that you can choose the agency yourself. Ask for the rate card in writing, ask about minimum visit lengths and ask whether travel time between calls is charged, since short visits can work out expensive once those extras are counted.

Choosing an agency and what to check

Thirteen providers is a workable list, and the first thing to confirm is whether an agency covers your road at the hours you need, because coverage varies more than families expect even across a small town.

Continuity and timekeeping

Lateness and a constant change of faces are the two complaints heard most often about care at home. Ask how many different carers someone is likely to see across a fortnight, how the rota is built and what happens when a regular carer is unwell or on leave. Ask whether anyone telephones if a visit is running late, and who you contact at the weekend when something goes wrong. A slightly higher hourly rate often buys a steadier rota, which matters more than most added services.

Reading the inspection record

Atkins Care Services Limited holds the single Outstanding rating on this page and eight further agencies are rated Good, so the published picture locally is strong. Those reports are worth reading because they describe how medication, training, timekeeping and complaints are handled in practice. Four agencies have no published rating, which normally means a first inspection has not taken place since registration, so you will need to ask more questions directly and take up references where you can.

Local care news in Surrey

• New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
• CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)

More local care news for Surrey

Home Care near Walton-on-Thames

• Weybridge
• Sunbury-on-thames
• Addlestone
• Feltham
• Teddington
• Surbiton
• Chessington
• Chertsey
• Kingston Upon Thames
• Staines-upon-thames