Pattom
Pattom is a home care agency in Walton-on-thames, Surrey (KT12 3PD). It holds a CQC rating of Good.
About Pattom
We at Pattom are proud to provide compassionate home care across Walton on Thames and the wider Surrey community, supporting individuals to live safely and comfortably in the place they know best: their own home. Based in the KT postcode area, our team is well positioned to reach families throughout Walton on Thames and its surrounding neighbourhoods. Because we deliver care in your own residence, the environment remains familiar, personal, and filled with the memories and routines that matter most. This continuity can be especially meaningful for those who find change unsettling, and it allows care to be shaped around your daily life rather than the other way round. Our specialisms reflect the diverse needs of the people we support. We provide older person care and dementia care, offering gentle, patient support with daily routines, medication reminders, personal care, and companionship. For those living with dementia, we place great importance on consistency, familiar faces, and calm communication, helping to reduce anxiety and preserve dignity throughout each day. Families tell us that knowing a trusted carer is visiting brings real peace of mind. We also support younger adults and individuals with learning disabilities or autism, focusing on independence, choice, and building confidence in everyday tasks. Our approach is centred on the individual, recognising that meaningful care looks different for everyone. For people managing mental health conditions, we offer steady, understanding support that respects each person's pace and preferences, encouraging wellbeing without pressure. We further extend our care to those with visual or hearing impairments, adapting how we communicate and assist so that every person feels genuinely heard, understood, and involved in decisions about their own care. Our most recent CQC inspection awarded us an overall rating of Good, with Good ratings across the Safe, Effective, Caring, and Well led domains. We are particularly proud to have received an Outstanding rating for being Responsive, which reflects our commitment to tailoring care around each individual and adapting quickly when needs change. For families, this Outstanding recognition offers reassurance that our team listens carefully, responds with flexibility, and treats every person as an individual rather than a routine appointment. Choosing home care for someone you love is a deeply personal decision, and we understand the questions and emotions that come with it. If you are exploring options in Walton on Thames or the surrounding Surrey area, we warmly invite you to get in touch with us at Pattom. We would be glad to talk through your situation, answer your questions, and help you consider whether our support could be the right fit for your family. Whatever you decide, we are here to listen with kindness and without pressure.
Care provided at Pattom
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 14 December 2019
Read the full inspection report on the CQC website.
How Pattom Limited compares in Elmbridge
Measured against the 25 home care agencies registered in Elmbridge.
- CQC rating
- Good. 19 of the 25 agencies (76%) are rated Good or Outstanding. Across Surrey the figure is 65%.
- Latest report
- 14 December 2019. 15 of the 25 agencies have published a newer inspection report since.
- Registered
- April 2015. One of the longer established agencies. 21 of the 25 registered more recently.
- Provider
- One service. Pattom Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Elmbridge.
The local picture: Elmbridge
What the numbers say about home care in Elmbridge, in Surrey.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, Surrey | £28.00 to £36.40 an hour (Middle half of prices from 5 agencies. Median £36.00.) |
| What Surrey pays | £24.87 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 14,400. Rising to 16,800 by 2035, up 16%
- People aged 85 and over: 4,500. Rising to 6,500 by 2035, up 44%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 25%
- Dementia diagnosis rate: 68%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Agencies in the borough, last 12 months: 0 opened, 1 closed. 24 registered today.
- Choice of agencies: 429 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Pattom Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 10 April 2015, so 11 years.
- Run by
- Pattom Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Local care news in Surrey
More local care news for Surrey
Common questions about Pattom
Where is Pattom located?
Pattom is a home care agency based in Walton-on-thames, Surrey (KT12 3PD), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Pattom provide?
Pattom is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Pattom's CQC rating?
Pattom is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 December 2019. You can read the full CQC report from the link on this page.
Does Pattom provide dementia care?
Yes. Pattom supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Pattom
Can they support someone living with dementia at home?
Yes. Yes. Pattom Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Pattom Limited covers roughly 10 miles from Walton-on-thames.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Pattom Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Pattom Limited. Actual fees depend on the room, the level of care and how it is funded.
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