Home Care in Reigate

Reigate has 12 CQC registered home care agencies. 8 are rated Good, 1 Requires improvement, 1 Inadequate, and 2 have not yet been rated. 6 of the 12 were last inspected more than three years ago.

Source: Care Quality Commission register, kept up to date as ratings change.

What Care at Home in Reigate Involves and What to Look For

Care delivered at home comes in visits rather than in beds, and everything that makes it work or fail follows from that. A carer arrives, does what the care plan sets out, and leaves; the person is then on their own until the next call. A package might be a single morning visit or four calls a day with weekend cover, and the great advantage over a residential move is that it can be adjusted as needs change instead of being settled once.

Being Precise About What Is Needed

Think in terms of tasks and times. Help to get up and dressed first thing is a different service from a midday call to prompt medication, and an evening visit to get someone safely to bed is different again. Work out which moments of the day carry the most risk, since those are the ones to cover first. Consider too whether the need is likely to grow, and ask each agency how quickly a package could be increased if it did.

Continuity of Carer

Ask how many different carers a person would ordinarily see over a fortnight. Three or four familiar faces works; a much longer rota rarely does, particularly where memory difficulties mean someone has to explain themselves at every visit. Ask how sickness and annual leave are covered, how late a call must run before the office telephones to warn you, and what happens when a visit is missed altogether.

Reading the Published Record

Nine agencies covering Reigate hold a Good rating, one is rated Requires Improvement and two carry no rating yet. Where a Requires Improvement judgement exists, read the report rather than discounting the agency outright, noting whether the concerns bore on the care delivered or on records and oversight, and how recent the inspection was. An unrated agency has usually registered too recently to have been visited, so ask how long it has operated and what its own monitoring of late and missed calls shows.

Getting an Assessment and Arranging the Funding in Reigate

The Care Needs Assessment

Anyone who appears to need support at home may request a free care needs assessment, and savings make no difference because this stage is not means tested. It is arranged through Surrey County Council adult social care, the authority responsible for assessing what support a person needs and for arranging funded care where they are eligible. The assessment sets out how many visits are required and what each should achieve, and every agency will quote against it.

Rates, Contributions and Direct Payments

A financial assessment then reviews income and capital to decide whether the council contributes, meets the cost in full, or whether the family arranges care privately. Where care is funded, many people take a direct payment and commission their own, which allows a choice of agency. Rates are charged by the hour or the visit and typically rise at weekends, on bank holidays and where two carers are needed, so ask for that in writing at the outset.

Local care news in Surrey

• New 30 bed care home registered with CQC in Waverley: Bridge House Care Home (5 November 2026)
• CQC register adds a new care home in Waverley: Cedar Court Care Home (5 November 2026)

More local care news for Surrey

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