Home Care in Hailsham
Hailsham has 6 CQC registered home care agencies. 4 are rated Good, 1 Requires improvement, and 1 has not yet been rated. 4 of the 6 were last inspected more than three years ago.
Source: Care Quality Commission register, kept up to date as ratings change.
Hailsham at a glance
What the local numbers say about home care in Hailsham, to help you judge the options below.
- Hourly care visits, South East: £28.00 to £36.96 an hour. Middle half of prices from 24 agencies.
- People aged 75 and over: 24,700. Rising to 28,800 by 2035, up 17%
- Living with dementia, aged 65 and over (estimate): 3,100. Rising to 4,000 by 2035, up 27%
- People aged 85 and over: 6,300. Rising to 9,800 by 2035, up 55%
- Dementia diagnosis rate: 56%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 2 opened, 1 closed. 22 registered today.
- Choice of agencies: 44 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
- Compared with the rest of East Sussex: Fewer agencies. Wealden has fewer agencies than average for the size of its older population.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.
Choosing the right home care provider in Hailsham
Working out the shape of the week
Home care means paid workers visiting someone in their own home to help with washing, dressing, medication, meals and whatever else the day requires. The pattern matters as much as the total number of hours: four short calls suit a person who needs prompting at fixed points, whereas one longer visit suits someone who needs sustained help with a bath and a meal. Work out that shape first, because it is what every provider will quote against and what makes comparison between them possible at all.
Judging the providers on record
Four of the six providers here are rated Good, one has been told it requires improvement, and one has not yet been inspected. Open the report behind each rating rather than stopping at the word. For home care, pay particular attention to what inspectors recorded about punctuality, missed calls, continuity of staff and whether care plans were followed, since those are the failures families feel first. Where improvement has been required, the report names exactly what was found. For the provider awaiting a first inspection, how the manager answers direct questions about rotas and cover carries proportionally more weight.
The questions that separate agencies
Ask how many different care workers would visit over a typical fortnight, because continuity affects the experience more than almost anything else. Find out what happens when a regular worker is ill or on leave, how the family is told if a visit will run late, and who can be telephoned outside office hours. Caring 4 All, APC Care, Apex Prime Care in Hailsham and Care at Home Services for Eastbourne, Hailsham and the Weald each carry a profile here with registration details and current rating.
Arranging care and sorting out the funding
The care needs assessment
Funded support begins with a care needs assessment, carried out by East Sussex County Council for adults living in this area. It can be requested by the person needing care, by a relative or friend acting on their behalf, or by a professional such as a general practitioner or a hospital discharge team, and it is free whatever the household income. The assessment records what someone manages independently and where help would make a difference, and it is the document that establishes how much support is needed each week.
Costs and contributions
Where eligible needs are identified, a financial assessment establishes the council's contribution and the person's own. Savings and capital above the national threshold ordinarily mean paying privately, with the rate agreed directly with the agency. Home care is charged by the hour or by the visit, and visit length matters as much as the hourly figure, since a very short call achieves far less than a half hour one. Ask how travel time is treated, what happens if a visit overruns, and whether evening or weekend calls cost more.
Direct payments
A council contribution can be taken as a direct payment, which lets the family choose the agency rather than accepting one the council commissions. It brings more administration but considerably more say over who comes through the door and when.
6 home care in Hailsham
- Apex Prime Care · Hailsham, East Sussex · CQC Requires improvement
- Care at Home Services (South East) – Bentley Grange · Hailsham, East Sussex · CQC Good
- Care at Home Services (South East) – Eastbourne, and the Weald · Hailsham, East Sussex · CQC Good
- Caring 4 All · Hailsham, East Sussex · CQC Good
- APC Care · Hailsham, East Sussex · CQC Good
- Pronsahe Health Care · Hailsham, East Sussex
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, South East Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate. | £28.00 to £36.96 an hour |
| What East Sussex pays Average hourly rate, October 2026. | £28.16 an hour |
| Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum. | £34.42 an hour |
| Live in care, England Middle half of prices from 62 agencies. Median £1,455. | £1,250 to £1,668 a week |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.
Inspected most recently
- Care at Home Services (South East) Limited – Eastbourne, Hailsham and the Weald, 18 May 2026, Good
- Apex Prime Care - Hailsham, 1 October 2022, Requires improvement
- Care at Home Services (South East) Limited – Bentley Grange, 3 April 2020, Good
Longest since a report
- APC Care Limited, 6 November 2018, Good
- Caring 4 All, 10 September 2019, Good
- Care at Home Services (South East) Limited – Bentley Grange, 3 April 2020, Good
Frequently asked questions about home care in Hailsham
How many home care agencies are there in Hailsham?
Hailsham has 6 CQC registered home care agencies: 4 Good, 1 Requires improvement, 1 not yet rated. Counts come from the CQC register and are kept up to date as ratings change.
How much does home care cost in Hailsham?
Hourly care visits, South East: £28.00 to £36.96 an hour. Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
Which home care agencies in Hailsham were inspected most recently?
Care at Home Services (South East) Limited – Eastbourne, Hailsham and the Weald (18 May 2026), Apex Prime Care - Hailsham (1 October 2022) and Care at Home Services (South East) Limited – Bentley Grange (3 April 2020) have the most recent CQC reports.