Apex Prime Care
Apex Prime Care is a home care agency in Hailsham, East Sussex (BN27 2AE). It holds a CQC rating of Requires Improvement.
About Apex Prime Care
We at Apex Prime Care Hailsham are proud to provide compassionate home care across Hailsham and the surrounding East Sussex communities, supporting people to live safely and comfortably in the place they know best: their own home. Based in the heart of Hailsham, our team is ideally positioned to reach clients throughout the town and nearby villages within the BN postcode area. As a home care provider, we come to you, bringing tailored support directly into familiar surroundings where memories, routines, and personal comforts already exist. This means there is no need to leave a treasured home, garden, or neighbourhood behind, and loved ones can visit freely on their own terms. Our care is shaped around each individual, and we welcome enquiries from people with a wide range of needs. We support older adults who may need a little extra help with daily living, as well as younger adults seeking assistance to maintain their independence. Our team is experienced in dementia care, offering patient, familiar routines that help reduce anxiety and preserve dignity for people living with memory loss. We also support individuals with learning disabilities and autism, adapting our approach to suit personal communication preferences and sensory needs. For those living with mental health conditions, we provide steady, respectful support that promotes wellbeing and confidence. We assist people with physical disabilities to move safely through their day, and we are attentive to the needs of those with visual or hearing impairments, ensuring communication is always clear, calm, and considerate. In practice, this means everything from help with personal care, medication prompts, and meal preparation, through to companionship, support with appointments, and assistance to stay connected with the wider community. Families tell us that the reassurance of consistent, kind support at home makes an enormous difference. Whether care is needed for a few hours a week or on a more intensive daily basis, our aim is always the same: to enable the people we support to live the life they choose, with the right level of help at the right time. Our most recent CQC inspection, carried out in October 2022, rated us as Requires Improvement overall. We are open about this because honesty matters when families are making such an important decision. Within that inspection, we were rated Good for being Safe, Effective, and Caring, which reflects the warmth of our team and the quality of the everyday support we deliver. The areas identified as Requires Improvement, Responsive and Well led, are ones we take seriously, and we continue to work hard to strengthen how we listen, adapt, and lead so that every person we support receives care that truly fits their life. Choosing care for yourself or someone you love is a significant step, and we understand the questions and emotions that come with it. If you would like to learn more about how we can support you or a family member at home in Hailsham, please get in touch. We would be delighted to talk through your situation, answer your questions, and help you consider whether our approach feels right for your family.
Care provided at Apex Prime Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 1 October 2022
Read the full inspection report on the CQC website.
How Apex Prime Care - Hailsham compares in Wealden
Measured against the 25 home care agencies registered in Wealden.
- CQC rating
- Requires improvement. 18 of the 25 agencies (72%) are rated Good or Outstanding. Across East Sussex the figure is 70%.
- Latest report
- 1 October 2022. 9 of the 25 agencies have published a newer inspection report since.
- Registered
- February 2020. 12 of the 25 agencies registered more recently.
- Provider
- 15 services. Apex Prime Care Ltd runs 15 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Wealden.
The local picture: Wealden
What the numbers say about home care in Wealden, in East Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate.) |
| What East Sussex pays | £28.16 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 24,700. Rising to 28,800 by 2035, up 17%
- People aged 85 and over: 6,300. Rising to 9,800 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 3,100. Rising to 4,000 by 2035, up 27%
- Dementia diagnosis rate: 56%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 2 opened, 1 closed. 22 registered today.
- Choice of agencies: 44 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
- Compared with the rest of East Sussex: Fewer agencies. Wealden has fewer agencies than average for the size of its older population.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Apex Prime Care - Hailsham
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 13 February 2020, so 6 years.
- Run by
- Apex Prime Care Ltd, which runs 15 adult social care services in England. 10 of the 13 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Apex Prime Care
Where is Apex Prime Care located?
Apex Prime Care is a home care agency based in Hailsham, East Sussex (BN27 2AE), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Apex Prime Care provide?
Apex Prime Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Apex Prime Care's CQC rating?
Apex Prime Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 1 October 2022. You can read the full CQC report from the link on this page.
Does Apex Prime Care provide dementia care?
Yes. Apex Prime Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Apex Prime Care
Can they support someone living with dementia at home?
Yes. Yes. Apex Prime Care - Hailsham is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Apex Prime Care - Hailsham covers roughly 10 miles from Hailsham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Apex Prime Care - Hailsham has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Apex Prime Care - Hailsham. Actual fees depend on the room, the level of care and how it is funded.
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