Hand To Hand Care
Hand To Hand Care is a home care agency in Bexhill-on-sea, East Sussex (TN39 4SJ). It holds a CQC rating of Good.
About Hand To Hand Care
We at Hand To Hand Care are proud to provide compassionate home care across Bexhill on Sea and the surrounding communities of East Sussex, supporting people to live well and safely in the place they know best: their own home. Operating throughout the TN postcode area, our team brings personalised care directly to residents across Bexhill on Sea and nearby villages. By delivering support in familiar surroundings, we help the people we care for maintain their independence, daily routines, and connections to the local community they love. Whether someone lives in a quiet residential street, a seaside flat, or a family home filled with memories, our carers arrive ready to fit gently into that environment, respecting each individual's pace, preferences, and way of life. The breadth of our specialisms reflects our belief that quality care should be available to everyone who needs it. We support older people with the everyday tasks that can become more challenging over time, from personal care and medication prompts to companionship and meal preparation. For families navigating a dementia diagnosis, we offer patient, consistent support designed to reduce confusion and bring reassurance, both to the person living with dementia and to those who love them. Our experience also extends to supporting younger adults and people with learning disabilities or autism, helping individuals build confidence, develop life skills, and engage with their community in ways that feel right for them. We work alongside people experiencing mental health challenges, offering steady, non judgemental support that promotes wellbeing and stability. For those living with physical disabilities or visual and hearing impairments, our carers adapt their approach thoughtfully, ensuring communication is clear, dignity is preserved, and practical needs are met with skill. We also provide sensitive support to individuals affected by alcohol or drug misuse, recognising that recovery and stability often benefit from reliable, compassionate care at home. What this means in practice for residents and their families is straightforward: a familiar carer who understands the person behind the care plan, a flexible approach that adapts as needs change, and the peace of mind that comes from knowing someone trustworthy is there. Families often tell us how much it matters to have that consistent presence, particularly when a loved one is vulnerable or when relatives live far away. We see ourselves as a bridge, keeping families informed, involved, and confident that their loved one is in capable hands. Our work has been independently assessed by the Care Quality Commission, which awarded us an overall rating of Good following inspection. We achieved a Good rating across all five key areas the CQC examines: Safe, Effective, Caring, Responsive, and Well led. For families, this offers meaningful reassurance. It confirms that we keep people safe, that the care we deliver achieves good outcomes, that our team treats people with genuine kindness, that we respond thoughtfully to individual needs, and that the agency is managed with care and accountability. These are not abstract standards; they are the everyday measures of whether a care provider can truly be trusted with someone you love. We understand that searching for home care can feel overwhelming, particularly when a family is navigating change, uncertainty, or worry about a relative's wellbeing. Every family's situation is different, and every person we support is an individual with their own history, preferences, and hopes. That is why we always begin with a conversation, taking time to listen, to understand what matters most, and to build a care arrangement that feels right rather than rushed. If you are exploring home care options in Bexhill on Sea or the wider East Sussex area, we would be delighted to hear from you. Whether you are looking for occasional support, regular visits, or more comprehensive care, please reach out to discuss how Hand To Hand Care might walk alongside your family. We are here to answer questions, offer guidance, and provide the kind of warm
Care provided at Hand To Hand Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 14 November 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Hand To Hand Care Ltd. Report published 14 November 2019.
- 10 October 2019
- First assessment of the service
Safe
Inspectors found that people were protected from the risk of abuse. Staff knew how to support people to stay safe from risks, and action was taken to reduce risks. There had been no incidents, and a system was in place to record and respond to them if they happened.
Effective
Inspectors found that people's needs were assessed before they started using the service. This included needs linked to equality and diversity and end of life. Staff had the skills and knowledge they needed, and referrals were made to health and social care professionals when people needed them.
Caring
Inspectors found that people were positive about the staff who provided their care. People told inspectors that staff were kind and supported them to keep their dignity and independence.
Responsive
Inspectors found that assessments were used to develop care plans, and care plans were updated when people's needs changed. People told inspectors they were involved in planning their care and that their needs and preferences were taken into account. There was an appropriate system to manage complaints.
Well-led
Inspectors found that the registered manager and provider worked alongside staff to deliver care. They had oversight of staff practice. Inspectors found a positive culture at the service, and staff were happy and motivated.
What people told the inspectors
People using the service told inspectors that they were involved in planning their care. They said calls were on time and that no calls had been missed.
Since the last inspection
This is the earliest rated inspection report we hold for this service, so there is no earlier rating to compare with.
- 14 November 2019: Routine inspection, rated Good. This inspection gave the current rating.
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Hand To Hand Care Ltd compares in Rother
Measured against the 15 home care agencies registered in Rother.
- CQC rating
- Good. 13 of the 15 agencies (87%) are rated Good or Outstanding. Across East Sussex the figure is 70%.
- Latest report
- 14 November 2019. 11 of the 15 agencies have published a newer inspection report since.
- Registered
- November 2018. 7 of the 15 agencies registered more recently.
- Provider
- One service. Hand To Hand Care Ltd runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Rother.
The local picture: Rother
What the numbers say about home care in Rother, in East Sussex.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate.) |
| What East Sussex pays | £28.16 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 17,700. Rising to 20,000 by 2035, up 13%
- People aged 85 and over: 4,800. Rising to 7,200 by 2035, up 48%
- Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,800 by 2035, up 23%
- Dementia diagnosis rate: 58%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 0 opened, 0 closed. 15 registered today.
- Choice of agencies: 35 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Hand To Hand Care Ltd
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 15 November 2018, so 7 years.
- Run by
- Hand To Hand Care Ltd, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Hand To Hand Care
Where is Hand To Hand Care located?
Hand To Hand Care is a home care agency based in Bexhill-on-sea, East Sussex (TN39 4SJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Hand To Hand Care provide?
Hand To Hand Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Hand To Hand Care's CQC rating?
Hand To Hand Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 November 2019. You can read the full CQC report from the link on this page.
Does Hand To Hand Care provide dementia care?
Yes. Hand To Hand Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Hand To Hand Care
Can they support someone living with dementia at home?
Yes. Yes. Hand To Hand Care Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Hand To Hand Care Ltd covers roughly 10 miles from Bexhill-on-sea.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Hand To Hand Care Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Hand To Hand Care Ltd. Actual fees depend on the room, the level of care and how it is funded.
Explore more
- Home care in East Sussex
- All home care
- Care funding calculator
- Dementia signs checklist
- Care advice guides
More home care in Bexhill-on-sea
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- Spring Care PAs — CQC Good
- Care at Home Services (South East) – Bexhill, Hastings and Rother — CQC Good
- Care To You Healthcare — CQC Good
- Curant Care — CQC Good
- Home Instead — CQC Good
Browse all home care in Bexhill-on-sea.