PILS Care
PILS Care is a residential care home in Chatham, Medway (ME5 8RU). It holds a CQC rating of Good.
About PILS Care
We at PILS Care are proud to offer a welcoming residential care home in the heart of Chatham, providing dedicated dementia care, learning disability support and residential care for adults at different stages of life. Our home is rooted in the local Medway community, offering a calm and supportive environment where every resident is treated as an individual. Set within the ME postcode area of Chatham, our home benefits from its location in the wider South East, with easy access for visiting family members from across Medway and beyond. The surroundings have been thoughtfully arranged to feel homely and reassuring, with comfortable communal areas where residents can socialise and quieter spaces for moments of rest, reflection or one to one time with loved ones. Our specialisms allow us to support a genuinely diverse community of residents. For older people, we provide attentive residential care that prioritises dignity, companionship and the small daily routines that make life feel familiar. For those living with dementia, our team takes a patient and person centred approach, focusing on consistency, gentle reassurance and meaningful engagement to help residents feel safe and understood. We also welcome younger adults and individuals with learning disabilities or autism, recognising that good care is never one size fits all. Our approach is shaped around each person's preferences, communication style and goals, helping them to live as independently and confidently as possible. We understand that the need for care does not always arrive on a predictable timetable. That is why we also offer respite care, providing short term stays for those recovering from illness, transitioning between care settings, or whose regular carers need a well earned break. Families can have peace of mind knowing their loved one is in capable, compassionate hands, even if only for a short while. PILS Care has been rated Good by the Care Quality Commission across every domain assessed, including Safe, Effective, Caring, Responsive and Well led, following its most recent inspection. For families, this rating offers an independent reassurance that our standards of care, leadership and day to day practice meet the expectations set by the national regulator. We see this not as a finishing line but as a foundation we continue to build upon, listening to residents and relatives so we can keep improving the experience we offer. Choosing a care home is one of the most important decisions a family can make, and we recognise the emotion and care that goes into that search. If you are considering options in Chatham or the wider Medway area, we warmly invite you to learn more about PILS Care and to get in touch when the time feels right. Whatever your circumstances, we are here to listen, to answer your questions and to help you take the next step with confidence.
Care provided at PILS Care
- Older person care
- Dementia care
- Learning disability and autism support
- Younger adults care
- Respite care
- Last CQC inspection: 1 May 2020
Read the full inspection report on the CQC website.
Common questions about PILS Care
Where is PILS Care located?
PILS Care is a residential care home in Chatham, Medway, ME5 8RU. You can view its exact location and get directions from the map on this page.
What type of care does PILS Care provide?
PILS Care is registered to provide residential personal care, with support that includes Older person care, Dementia care, Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.
What is PILS Care's CQC rating?
PILS Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 1 May 2020. You can read the full CQC report from the link on this page.
Does PILS Care provide dementia care?
Yes. PILS Care supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does PILS Care offer respite or short-term care?
Yes. PILS Care offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about PILS Care
Can Mum or Dad stay here if their dementia gets worse?
Yes. PILS Care is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. PILS Care is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. PILS Care offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. PILS Care supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
PILS Care has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from PILS Care. Actual fees depend on the room, the level of care and how it is funded.
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