The Phoenix

The Phoenix is a residential care home in Lincoln, Lincolnshire (LN6 7RA). It holds a CQC rating of Good.

About The Phoenix

The Phoenix provides residential care in Lincoln for adults, including younger adults, adults with learning disabilities and autism, people with mental health needs, people with physical disabilities and people who have sight or hearing loss. We also offer planned respite stays. The people who live here are adults with their own lives to lead, and our job is to make those lives possible rather than to manage them. Everybody has their own room, their own routine and a real say in how the house runs. Our staff help with personal care, medicines, meals, money and the ordinary work of a household, and we stand back wherever somebody can manage alone. The particulars are where the work lies. How a person communicates, what makes an environment tolerable, how much notice they need before something changes, which parts of the day they would rather handle themselves, and how they want to be helped with a physical disability are all things we learn from the person. For residents with mental health needs, consistency and a lack of fuss count for a great deal, along with staff who notice early when somebody is less well. We also support people to keep up with family and friends and to get to the activities, groups, work or education that matter to them. Our most recent overall rating from the Care Quality Commission is good.

Care provided at The Phoenix

Read the full inspection report on the CQC website.

Local care news in Lincolnshire

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Common questions about The Phoenix

Where is The Phoenix located?

The Phoenix is a residential care home in Lincoln, Lincolnshire, LN6 7RA. You can view its exact location and get directions from the map on this page.

What type of care does The Phoenix provide?

The Phoenix is registered to provide residential personal care, with support that includes Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.

What is The Phoenix's CQC rating?

The Phoenix is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 16 November 2023. You can read the full CQC report from the link on this page.

Does The Phoenix offer respite or short-term care?

Yes. The Phoenix offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about The Phoenix

Can Mum or Dad stay here if their dementia gets worse?

No. The Phoenix is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.

Is there a nurse on site if health needs change?

No. The Phoenix is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. The Phoenix offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. The Phoenix supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East Midlands

The Phoenix has not published its fees yet. These are typical weekly fees for the East Midlands, so you know roughly what to expect before you call.

Indicative figures for the East Midlands, not a quote from The Phoenix. Actual fees depend on the room, the level of care and how it is funded.

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