Question 1

Can Telford and Wrekin Council fund home care?

Accepted Answer

It can, where the care needs assessment identifies eligible needs and a financial assessment shows the person cannot meet the full cost themselves. The financial assessment looks at income and savings, and the value of the property someone lives in is not counted for care delivered at home. Those who qualify may receive a direct payment to arrange their own support or a package commissioned on their behalf. People assessed as able to pay in full arrange care privately but retain the right to an assessment and to advice.

Question 2

How do we arrange a care needs assessment in Telford?

Accepted Answer

Contact the adult social care team at Telford and Wrekin Council and ask for a care needs assessment. It is free and available to anyone who appears to need care and support, regardless of income or savings, and it can be requested by the person or by a relative acting for them. The assessment looks at what someone manages alone, where they struggle and what help would make a difference. A family member providing regular support can also request a separate carer's assessment.

Question 3

How far in advance should we start looking?

Accepted Answer

Start as soon as the need looks likely rather than waiting for a crisis, because the assessment and the setting up of a rota each take time. Agencies covering Telford may not have capacity in the precise slots you want, and early morning and bedtime calls are the hardest to secure. Where care follows a hospital discharge the timescale is far shorter and the discharge team will usually arrange something interim. It is worth reviewing whatever is put in place once the immediate pressure has passed.

Question 4

Which providers in Telford offer home care?

Accepted Answer

Sixty two home care agencies registered with the Care Quality Commission are listed for Telford on this page. They include Right at Home Telford, Quil Care Group Limited, Noble Live-in Care and Paradigm Health and Social Care Limited, among others. Each has its own profile setting out registration details and any published inspection outcome. Opening a profile is the quickest way to see what an agency is registered to provide.

Question 5

What should we ask a home care agency in Telford before choosing?

Accepted Answer

Ask how carers are recruited and trained, and whether a small consistent team would attend rather than a changing rota. Ask how the care plan is written, how often it is reviewed and how you would be told about anything that changed. Ask what the agency does when a carer is delayed and how you contact someone outside office hours. Requesting a sample care plan and the name of the registered manager is entirely reasonable before you decide.

Question 6

What is the difference between a care home and a nursing home?

Accepted Answer

A care home provides accommodation together with help in the everyday business of living, such as washing, dressing, meals and support with medication. A nursing home offers the same but also has registered nurses on duty at all hours, so it can meet needs requiring clinical care. Home care differs from both, because the carer travels to the person rather than the person moving into a building. Many families begin with home care and consider residential options only when visits can no longer cover the need safely.

Home Care in Telford

62 home care in Telford (showing 51–62)