Community Support Service

Community Support Service is a home care agency in Telford, Telford and Wrekin (TF3 4JA). It holds a CQC rating of Good.

About Community Support Service

We provide community support at home to adults in Telford and the surrounding area, working with people who have a learning disability and with autistic adults. Supporting somebody in their own home is a different job from supporting them anywhere else. It is their space, their routine and their decision how the day runs, and our part is to make the life they have chosen workable rather than to substitute a safer looking version of it. In practice that ranges from personal care and help with health needs to support with cooking, money, the household, getting to college or work, keeping appointments and staying in touch with family and friends. For people with a learning disability and autistic people, how support is delivered counts as much as what is delivered. Clear information, staff who stay the same, honest notice before anything changes and real choice about who comes into your home will head off most difficulties before they arise. Where somebody is having a hard time, we look at what is being asked of them rather than treating the person as the problem. We also expect people to take on more over time, not less, and we plan for that from the start rather than treating independence as something to be granted later. Our most recent overall rating from the Care Quality Commission is good. Please get in touch to talk things through.

Care provided at Community Support Service

Read the full inspection report on the CQC website.

Common questions about Community Support Service

Where is Community Support Service located?

Community Support Service is a home care agency based in Telford, Telford and Wrekin (TF3 4JA), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Community Support Service provide?

Community Support Service is registered to provide care in people’s own homes, with support that includes Learning disability and autism support. The full list of services is shown on this page.

What is Community Support Service's CQC rating?

Community Support Service is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 17 March 2018. You can read the full CQC report from the link on this page.

Questions families ask about Community Support Service

Can they support someone living with dementia at home?

No. Community Support Service does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Community Support Service covers roughly 10 miles from Telford.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the West Midlands

Community Support Service has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Community Support Service. Actual fees depend on the room, the level of care and how it is funded.

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