Direct Care Support
Direct Care Support is a home care agency in Middlesbrough, Redcar and Cleveland (TS6 8DP). It holds a CQC rating of Good.
About Direct Care Support
We at Direct Care Support are proud to provide compassionate home care across Middlesbrough and the surrounding communities of Redcar and Cleveland, supporting people to live well in the place they know and love most: their own home. Based in the TS postcode area, our team is ideally positioned to reach households throughout Middlesbrough and the wider North East region. Rather than asking people to adapt to an unfamiliar environment, we bring thoughtful, personalised support directly to the doorstep, working within the comfort of familiar surroundings, treasured belongings, and established daily routines. Whether someone lives in a bustling family home, a quiet flat, or a bungalow tucked away on a peaceful street, our carers travel to meet each person where they are, both physically and emotionally. Our specialisms reflect the varied needs of the people we support. We provide Older Person Care for those who value their independence but appreciate a helping hand with daily living, whether that involves personal care, medication reminders, meal preparation, or simply the reassurance of a friendly, familiar face. Our Dementia Care is delivered with patience, warmth, and a deep understanding that consistency and gentle routine can make an enormous difference to someone living with memory loss. For families navigating a dementia diagnosis, we aim to be a steady presence, offering not only practical support but also peace of mind. We also support adults living with a Physical Disability, promoting dignity and autonomy through carefully tailored assistance that respects each person's own goals and preferences. Our care extends to Younger Adults too, recognising that meaningful, enabling support is not defined by age. Whether a person needs help to attend appointments, engage with their community, manage household tasks, or simply enjoy a better quality of daily life, we shape our approach around them rather than expecting them to fit into a fixed template. In practice, this means our carers take the time to listen. We build care plans in partnership with residents and their loved ones, ensuring that everyone involved feels heard and confident in the support being delivered. Families tell us that knowing a trusted carer is calling in, whether once a day or several times, brings enormous reassurance, particularly when relatives live at a distance or are balancing caring responsibilities with work and family life. Our commitment to quality is reflected in our most recent Care Quality Commission inspection, carried out in January 2022, where we were rated Good overall. We achieved a Good rating across all five key domains: Safe, Effective, Caring, Responsive, and Well led. For families, this consistent picture matters. It confirms that the people we support are safeguarded, that the care we provide achieves positive outcomes, that our team demonstrates genuine kindness, that we respond thoughtfully to changing needs, and that our leadership sets clear standards throughout the organisation. Choosing home care is a significant decision, and we understand that families often begin this journey feeling uncertain or overwhelmed. If you are exploring options for a loved one in Middlesbrough or the wider Redcar and Cleveland area, we warmly invite you to get in touch. We are here to answer your questions, listen to your concerns, and help you feel confident that your family member will be treated with the respect, warmth, and professionalism they deserve.
Care provided at Direct Care Support
- Older person care
- Dementia care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 27 January 2022
Read the full inspection report on the CQC website.
Common questions about Direct Care Support
Where is Direct Care Support located?
Direct Care Support is a home care agency based in Middlesbrough, Redcar and Cleveland (TS6 8DP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Direct Care Support provide?
Direct Care Support is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Direct Care Support's CQC rating?
Direct Care Support is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 27 January 2022. You can read the full CQC report from the link on this page.
Does Direct Care Support provide dementia care?
Yes. Direct Care Support supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Direct Care Support
Can they support someone living with dementia at home?
Yes. Yes. Direct Care Support Head Office is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Direct Care Support Head Office covers roughly 10 miles from Middlesbrough.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
Direct Care Support Head Office has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from Direct Care Support Head Office. Actual fees depend on the room, the level of care and how it is funded.
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