Comfort Call

Comfort Call is a home care agency in Middlesbrough, Redcar and Cleveland (TS6 6TL). It holds a CQC rating of Good.

About Comfort Call

Comfort Call in Middlesbrough provides care and support to people in their own homes across the town and into Redcar and Cleveland. We support older people and younger adults, people living with dementia, adults with a learning disability or autism, people managing mental health conditions, those with a physical disability or with sight or hearing loss, and people dealing with alcohol or drug misuse. Home care works when it is built around the person rather than the rota, so that is where we start. We visit, we listen, and we agree what help is actually wanted before anything is written down. From there our visits might cover help with getting up and going to bed, washing and dressing, prompting and support with medication, meals and drinks, mobility, shopping, laundry and housework, or support to get out to appointments, work or study. Being reliable is the whole job. We plan rounds so that carers are not chasing the clock, we keep the same people visiting the same households wherever we can, and we ring if we are running behind. Carers are trained for the work they take on and supervised in it. We work alongside families, GPs, community nurses and social workers, and we speak up early when something needs to change. If you are looking into care at home in this area, please get in touch and we will come out to see you.

Care provided at Comfort Call

Read the full inspection report on the CQC website.

Common questions about Comfort Call

Where is Comfort Call located?

Comfort Call is a home care agency based in Middlesbrough, Redcar and Cleveland (TS6 6TL), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Comfort Call provide?

Comfort Call is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Comfort Call's CQC rating?

Comfort Call is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 11 May 2023. You can read the full CQC report from the link on this page.

Does Comfort Call provide dementia care?

Yes. Comfort Call supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Comfort Call

Can they support someone living with dementia at home?

Yes. Yes. Comfort Call Middlesbrough is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Comfort Call Middlesbrough covers roughly 10 miles from Middlesbrough.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the North East

Comfort Call Middlesbrough has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.

Indicative figures for the North East, not a quote from Comfort Call Middlesbrough. Actual fees depend on the room, the level of care and how it is funded.

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