Help at Home Care
Help at Home Care is a home care agency in Wallsend, North Tyneside (NE28 9NZ). It holds a CQC rating of Good.
About Help at Home Care
We at Help at Home Care are proud to provide compassionate home care across Wallsend and the wider North Tyneside community, supporting people to live well in the place they know best: their own home. Our mission is to deliver thoughtful, personalised care that respects independence, dignity, and individual routine. Based in Wallsend, we are well placed to support residents throughout the local area, bringing care directly to familiar surroundings. There is something deeply reassuring about receiving support at home, surrounded by treasured belongings, family photographs, and the comforts of everyday life. Our team travels to those we support, fitting our visits around the rhythms of each person's day rather than asking them to adapt to ours. Our experience spans a broad range of needs, which means families approaching us with complex or sensitive situations will find a team ready to listen and respond. We provide dementia care, supporting individuals and families through the changes that come with memory loss whilst preserving familiar routines and gentle reassurance. For people living with a learning disability or autism, we focus on consistent, respectful support that promotes confidence and choice. We also work with adults experiencing mental health challenges, offering a calm and steady presence alongside practical help. For those living with a physical disability, we assist with mobility, personal care, and the daily tasks that can become difficult, always at a pace that suits the individual. We support people with visual or hearing impairment by adapting our communication and approach so that every visit feels clear, comfortable, and unhurried. Our team is also experienced in supporting individuals affected by eating disorders and by alcohol or drug misuse, areas where trust, patience, and a non judgemental approach matter enormously. In practice, this breadth of experience means that as needs change over time, families do not have to search for a new provider. The same familiar faces can continue to visit, building the kind of trusting relationships that make a genuine difference to wellbeing. Whether support is needed for a short period of recovery, for help with daily routines, or for longer term care, we tailor our involvement to what each person actually wants. Our most recent CQC inspection awarded us a rating of Good across every area assessed, including Safe, Effective, Caring, Responsive, and Well led. For families, this consistent rating offers reassurance that the care we provide has been independently reviewed and found to meet the standards that matter most: safety in the home, effective support that achieves good outcomes, genuine kindness from our team, responsiveness to changing needs, and strong leadership behind the scenes. We are proud of this recognition and continue to work hard to maintain and build upon it. Choosing care for a loved one is rarely an easy decision, and we understand the worry, guilt, and uncertainty that often come with it. If you are exploring home care options in Wallsend or the surrounding North Tyneside area, we warmly invite you to get in touch. We are happy to answer questions, talk through what support might look like, and help you feel confident about the next step. Whatever your situation, you will find a team here ready to listen with care and respond with kindness.
Care provided at Help at Home Care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 11 October 2019
Read the full inspection report on the CQC website.
Common questions about Help at Home Care
Where is Help at Home Care located?
Help at Home Care is a home care agency based in Wallsend, North Tyneside (NE28 9NZ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Help at Home Care provide?
Help at Home Care is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Eating disorder support. The full list of services is shown on this page.
What is Help at Home Care's CQC rating?
Help at Home Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 11 October 2019. You can read the full CQC report from the link on this page.
Does Help at Home Care provide dementia care?
Yes. Help at Home Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Help at Home Care
Can they support someone living with dementia at home?
Yes. Yes. Help at Home Care is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Help at Home Care covers roughly 10 miles from Wallsend.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
Help at Home Care has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from Help at Home Care. Actual fees depend on the room, the level of care and how it is funded.
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