Personal Assistant Recruitment and Employment Service (PARES)
Personal Assistant Recruitment and Employment Service (PARES) is a home care agency in Newport, Isle of Wight (PO30 5YL). It holds a CQC rating of Good.
About Personal Assistant Recruitment and Employment Service (PARES)
At PARES, we provide home care support to people living in Newport and across the Isle of Wight, helping individuals remain in their own homes and live as independently as possible. We work with a wide range of people, including older adults, younger adults, and those living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, visual or hearing impairments, and those affected by alcohol or drug misuse. We take the time to understand each person as an individual, making sure the support we offer fits around their life rather than the other way around. We are proud to be rated Good by the Care Quality Commission, which reflects the effort our team puts into delivering consistent, thoughtful care. That rating matters to us not as a badge, but because it tells the people we support and their families that we take our responsibilities seriously and that we hold ourselves to a proper standard. Our personal assistants are carefully recruited and matched to the people they work with. We believe that the relationship between a carer and the person they support is central to good outcomes, so we put real thought into how those connections are made. Whether someone needs help with daily routines, personal care, companionship, or managing more complex needs, we work to make sure the right support is in place. Being based here on the Island means we understand the local community and the particular circumstances that come with living somewhere like the Isle of Wight. We are not a distant organisation, and the people who run PARES are genuinely involved in the day to day work of supporting our clients and their families. If you would like to find out more about how we might be able to help, we would be very happy to have a conversation.
Care provided at Personal Assistant Recruitment and Employment Service (PARES)
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 13 February 2020
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Personal Assistant Recruitment and Employment Service (PARES). Report published 13 February 2020.
- Inspectors visited on 27 January 2020 as part of a routine inspection.
Safe
People told inspectors they received safe care. Risk assessments identified risks and how to manage them. Staff had completed training in the safe administration of medicines, understood safeguarding and knew how to report signs of abuse. Appropriate recruitment procedures were in place.
Effective
Staff received an induction into their role and appropriate training to support people. Staff were skilled in delivering care the way people preferred. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible.
Caring
People and their relatives were happy with the care provided. Staff knew people well, which meant their preferred routines were met.
Responsive
People and their relatives were involved in planning and reviewing their care. A complaints procedure was in place, and concerns and complaints were listened to, addressed in good time and resolved quickly. People's support focused on giving them chances to gain new skills and become more independent.
Well-led
Staff, people and relatives told inspectors they had a good relationship with the management team and could easily get support. There were effective systems in place to monitor the safety and quality of the service.
What people told the inspectors
People and their relatives were happy with the care provided. They said they had a good relationship with the management team.
Since the last inspection
The service was inspected before this on 25 July 2017. Its earlier ratings are not held here yet.
- 13 February 2020: Routine inspection. This inspection gave the current rating.
- 25 July 2017: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Personal Assistant Recruitment and Employment Service (PARES) compares in Isle of Wight
Measured against the 39 home care agencies registered in Isle of Wight.
- CQC rating
- Good. 28 of the 39 agencies (72%) are rated Good or Outstanding. Across Isle of Wight the figure is 72%.
- Latest report
- 13 February 2020. 20 of the 39 agencies have published a newer inspection report since.
- Registered
- October 2016. 24 of the 39 agencies registered more recently.
- Provider
- One service. People Matter IW runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Isle of Wight.
The local picture: Isle of Wight
What the numbers say about home care in Isle of Wight.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few Isle of Wight agencies publish a rate.) |
| What Isle of Wight pays | £25.44 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 23,100. Rising to 27,000 by 2035, up 17%
- People aged 85 and over: 5,800. Rising to 9,100 by 2035, up 57%
- Living with dementia, aged 65 and over (estimate): 2,900. Rising to 3,700 by 2035, up 26%
- Dementia diagnosis rate: 60%. The NHS ambition is 67%.
- Agencies in the borough, last 12 months: 1 opened, 2 closed. 37 registered today.
- Choice of agencies: 46 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
- Compared with the rest of Isle of Wight: Fewer agencies. Isle of Wight has fewer agencies than average for the size of its older population.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Personal Assistant Recruitment and Employment Service (PARES)
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 6 October 2016, so 10 years.
- Run by
- People Matter IW, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Personal Assistant Recruitment and Employment Service (PARES)
Where is Personal Assistant Recruitment and Employment Service (PARES) located?
Personal Assistant Recruitment and Employment Service (PARES) is a home care agency based in Newport, Isle of Wight (PO30 5YL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Personal Assistant Recruitment and Employment Service (PARES) provide?
Personal Assistant Recruitment and Employment Service (PARES) is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Personal Assistant Recruitment and Employment Service (PARES)'s CQC rating?
Personal Assistant Recruitment and Employment Service (PARES) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 13 February 2020. You can read the full CQC report from the link on this page.
Does Personal Assistant Recruitment and Employment Service (PARES) provide dementia care?
Yes. Personal Assistant Recruitment and Employment Service (PARES) supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Personal Assistant Recruitment and Employment Service (PARES)
Can they support someone living with dementia at home?
Yes. Yes. Personal Assistant Recruitment and Employment Service (PARES) is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Personal Assistant Recruitment and Employment Service (PARES) covers roughly 10 miles from Newport.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Personal Assistant Recruitment and Employment Service (PARES) has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Personal Assistant Recruitment and Employment Service (PARES). Actual fees depend on the room, the level of care and how it is funded.
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