Comfort Call Durham
Comfort Call Durham is a home care agency in Peterlee, County Durham (SR8 2RR). It holds a CQC rating of Good.
About Comfort Call Durham
Comfort Call Durham provides care and support in people's own homes across Peterlee and the surrounding part of County Durham. We work with older adults, younger adults, people living with dementia, people with physical disabilities, people with loss of sight or hearing, and people managing mental health conditions. Our purpose is to make staying at home a realistic option when daily life has become hard to manage alone. The help covers washing and dressing, medication, meals and drinks, shopping, getting out to appointments, household tasks and company. What the visits actually look like depends entirely on the person, so we ask rather than assume. Reliability is what everything rests on. Somebody waiting to be helped out of bed cannot do anything else in the meantime, so we plan rotas so that calls arrive when we said they would, and we would sooner take on less work than accept more than we can cover. For people living with dementia we lean on familiarity: the same carer, at a familiar time, in surroundings the person already understands. Our most recent rating from the Care Quality Commission is good. Please contact us to talk about support.
Care provided at Comfort Call Durham
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 4 July 2023
Read the full inspection report on the CQC website.
Common questions about Comfort Call Durham
Where is Comfort Call Durham located?
Comfort Call Durham is a home care agency based in Peterlee, County Durham (SR8 2RR), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Comfort Call Durham provide?
Comfort Call Durham is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Comfort Call Durham's CQC rating?
Comfort Call Durham is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 4 July 2023. You can read the full CQC report from the link on this page.
Does Comfort Call Durham provide dementia care?
Yes. Comfort Call Durham supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Comfort Call Durham
Can they support someone living with dementia at home?
Yes. Yes. Comfort Call Durham is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Comfort Call Durham covers roughly 10 miles from Peterlee.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
Comfort Call Durham has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from Comfort Call Durham. Actual fees depend on the room, the level of care and how it is funded.
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