Home Care in Peterlee
Peterlee has 5 CQC registered home care agencies. 3 are rated Good, and 2 have not yet been rated. 3 of the 5 were last inspected more than three years ago.
Source: Care Quality Commission register, kept up to date as ratings change.
Peterlee at a glance
What the local numbers say about home care in Peterlee, to help you judge the options below.
- Hourly care visits, England: £25.00 to £34.90 an hour. Middle half of prices from 102 agencies.
- People aged 75 and over: 58,300. Rising to 68,700 by 2035, up 18%
- Living with dementia, aged 65 and over (estimate): 7,500. Rising to 9,300 by 2035, up 24%
- People aged 85 and over: 14,200. Rising to 20,600 by 2035, up 44%
- Dementia diagnosis rate: 71%. The NHS ambition is 67%.
- Agencies in the borough, last 12 months: 3 opened, 4 closed. 54 registered today.
- Choice of agencies: 44 within 10 miles. In a typical neighbourhood. The nearest is about 1 miles away (1.1 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, CQC register), published care home prices, council planning records.
Planning and Paying for Home Care in Peterlee
Begin with an assessment
Hourly rates are where most families start looking and rarely the most useful place to begin. The person needing support is entitled to a care needs assessment, arranged through the Durham County Council social care team, the authority responsible for assessing need and arranging funded support. Anyone who appears to need help may request one whatever their savings, and the assessor establishes how much help is needed and how often, which drives the weekly cost far more than an advertised rate does.
How the funding works
A financial assessment follows and considers income and savings. Unlike a permanent move into residential care, the value of the home someone continues to live in is not counted when care is delivered there, which often makes support at home more affordable than families expect. Where capital falls below the national threshold the local authority may fund part or all of the package. Taking that as a direct payment lets a family choose the agency themselves rather than accepting whoever happens to be commissioned.
What it costs
Care at home is charged by the visit or by the hour, so the total depends on how many calls are needed and how long each lasts. Ask each agency its hourly rate, its minimum visit length, what it charges at weekends and on bank holidays, and whether travel time is billed. Get those figures in writing before anything is agreed.
Choosing a Provider and What to Check
Working with a partial picture
Elite Home Care Service, Human Support Group and Comfort Call Durham hold the Good ratings on this list. The remaining two agencies have no published rating at present, which usually reflects recent registration rather than any identified concern. Where a rating exists, read the report rather than the headline, looking particularly at what it says about staffing levels, turnover and missed calls. Where none exists, ask when the agency registered, when its first inspection is expected, and who the registered manager is.
The questions that carry the weight
Ask how many different carers would visit across a fortnight, because continuity determines more than anything else whether care at home succeeds. Ask what happens when a carer is sick or delayed and whether anybody informs you. Ask how medication is recorded, who to ring out of hours, and how complaints are logged and answered. Ask to see a sample care plan and judge whether it describes a person or simply lists tasks. Where no rating exists, ask for references and weigh a refusal accordingly.
Cross checking what you hear
The council's adult social care team can confirm which local agencies it commissions, which carries its own checks. Each profile here holds the published detail recorded for that provider.
5 home care in Peterlee
- Elite Home Care Service · Peterlee, County Durham · CQC Good
- COMFYCARE VILLAS · Peterlee, County Durham
- Quality + Care Solutions · Peterlee, County Durham
- Human Support Group - Durham · Peterlee, County Durham · CQC Good
- Comfort Call Durham · Peterlee, County Durham · CQC Good
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, England Middle half of prices from 102 agencies. Median £31.00. Shown for England because too few County Durham agencies publish a rate. | £25.00 to £34.90 an hour |
| What County Durham pays Average hourly rate, October 2026. | £22.83 an hour |
| Homecare Association minimum price 2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum. | £34.42 an hour |
| Live in care, England Middle half of prices from 62 agencies. Median £1,455. | £1,250 to £1,668 a week |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price. Powered by Orrery Intelligence.
Inspected most recently
- Human Support Group Limited - Durham, 14 September 2023, Good
- Comfort Call Durham, 4 July 2023, Good
- Elite Home Care Service Limited, 23 September 2022, Good
Longest since a report
- Elite Home Care Service Limited, 23 September 2022, Good
- Comfort Call Durham, 4 July 2023, Good
- Human Support Group Limited - Durham, 14 September 2023, Good
Frequently asked questions about home care in Peterlee
How many home care agencies are there in Peterlee?
Peterlee has 5 CQC registered home care agencies: 3 Good, 2 not yet rated. Counts come from the CQC register and are kept up to date as ratings change.
How much does home care cost in Peterlee?
Hourly care visits, England: £25.00 to £34.90 an hour. Middle half of prices from 102 agencies. Median £31.00. Shown for England because too few County Durham agencies publish a rate. Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
Which home care agencies in Peterlee were inspected most recently?
Human Support Group Limited - Durham (14 September 2023), Comfort Call Durham (4 July 2023) and Elite Home Care Service Limited (23 September 2022) have the most recent CQC reports.
Local care news in County Durham
More local care news for County Durham