Phoenix House
Phoenix House is a nursing home in Northampton, West Northamptonshire (NN1 4BN). It holds a CQC rating of Good.
About Phoenix House
Here at Phoenix House, we are a nursing home based in Northampton, West Northamptonshire, and we are proud to offer a warm and genuinely caring environment for the people who live with us. We support a wide range of needs under one roof. Our specialisms include older person care, nursing care, mental health support, younger adults, and respite care. This means we are able to welcome people at different stages of life and with varying levels of need, whether they are joining us for a short break or making Phoenix House their long term home. Each person who comes through our doors is an individual, and we take the time to understand what matters to them, what their routines look like, and how we can best support their wellbeing day to day. Our nursing care provision means that people with more complex health needs can be supported by registered nurses alongside our wider care team. We work closely with GPs, community health professionals, and families to make sure that care plans reflect the whole person rather than just a diagnosis or condition. We were pleased to receive a rating of "good" from the Care Quality Commission at our most recent inspection. We see this as an honest reflection of the work our team puts in every day, but we also know there is always more we can do and we continue to look for ways to improve. For those who are considering respite care, perhaps while a regular carer takes a break or while someone recovers following a hospital stay, we aim to make that transition as easy and comfortable as possible. If you would like to find out more about life at Phoenix House or to arrange a visit, we would be very happy to hear from you.
Care provided at Phoenix House
- Older person care
- Mental health care
- Younger adults care
- Respite care
- Last CQC inspection: 29 November 2022
Read the full inspection report on the CQC website.
Common questions about Phoenix House
Where is Phoenix House located?
Phoenix House is a nursing home in Northampton, West Northamptonshire, NN1 4BN. You can view its exact location and get directions from the map on this page.
What type of care does Phoenix House provide?
Phoenix House is registered to provide nursing and personal care, with support that includes Older person care, Mental health care, Younger adults care, Respite care. The full list of services is shown on this page.
What is Phoenix House's CQC rating?
Phoenix House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 29 November 2022. You can read the full CQC report from the link on this page.
Does Phoenix House offer respite or short-term care?
Yes. Phoenix House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Phoenix House
Can Mum or Dad stay here if their dementia gets worse?
No. Phoenix House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
Yes. Yes. Phoenix House is registered to provide nursing care, so registered nurses are part of the team.
Can they try a short stay before deciding?
Yes. Yes. Phoenix House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Phoenix House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the East Midlands
Phoenix House has not published its fees yet. These are typical weekly fees for the East Midlands, so you know roughly what to expect before you call.
- Residential care: £850 to £1,100 per week per person, typical range
- Nursing care: £1,050 to £1,350 per week per person, typical range
Indicative figures for the East Midlands, not a quote from Phoenix House. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Phoenix House
Respite Care at Phoenix House
Respite is often arranged in a hurry, after a fall or when a carer reaches the end of their reserves, which is why the questions are better asked in advance. Expect a minimum of one or two weeks, and pack labelled clothing, medication in its original packaging and something familiar for the room. A short stay at Phoenix House can double as a trial run, giving everyone a clearer view before any permanent commitment.
Nursing Care at Phoenix House
A registered nurse on the premises at four in the morning is what separates a nursing home from a residential one. That matters for people with pressure wounds, feeding tubes, unstable diabetes, advanced neurological conditions, or clinical needs alongside a mental health diagnosis. Phoenix House in Northampton is registered for nursing care, and inspectors rated it good overall in November 2022. Where the NHS agrees that a resident needs the skills of a registered nurse, NHS Funded Nursing Care pays about £235 a week towards the nursing element, reducing the amount a family finds. Ask who applies for that assessment, how long it takes, and how often it is reviewed. Ask too how the home handles a sudden deterioration at night.
Older Person Care at Phoenix House
Dignity in a care home is built out of small decisions: who helps you wash, what time you get up, whether anyone sits with you after lunch. The practical work is washing and dressing, medication given accurately and on time, meals, and company through the stretch of afternoon when visitors have gone. Phoenix House is registered for older person care, and weekly fees across the East Midlands commonly run from £1050 to £1350, while the council pays roughly £820 to £1000 for placements it funds. That gap is where a third party top up often appears, so ask about it early. On a visit, ask how much choice residents have over their own routines, and how many staff are awake overnight.
Mental Health at Phoenix House
Adults with long standing mental health conditions can fall between services as they age, which makes a home registered for both nursing and mental health a useful combination. Stability comes from routine, consistent staff and medication managed properly; dignity comes from being consulted rather than managed. Ask Phoenix House what experience its team has of specific diagnoses, and what the arrangement is when somebody becomes acutely unwell.
Younger Adults at Phoenix House
Being the youngest person in a building by thirty years is isolating in a way that good physical care does not fix. Phoenix House is registered for younger adults, so ask how many are there at the moment, what their days consist of, and whether they have any say in it. Internet access, getting out, and keeping up with friends are all reasonable things to raise.
Explore more
More nursing homes in Northampton
Browse all nursing homes in Northampton.