Sanctuary Supported Living (Oleander House)
Sanctuary Supported Living (Oleander House) is a home care agency in Telford, Telford and Wrekin (TF1 5FJ). It holds a CQC rating of Good.
About Sanctuary Supported Living (Oleander House)
At Sanctuary Supported Living Oleander House, we provide home care to people living in Telford and the wider Telford and Wrekin area. We support a broad range of individuals, including older people, younger adults, people living with a learning disability or autism, those experiencing mental health difficulties, and people with physical disabilities. Our aim is straightforward: to help each person live as independently and comfortably as possible in their own home, in a way that genuinely suits them. We understand that inviting a care team into your home is a big step, and we take that trust seriously. Every person we support has their own story, their own routines, and their own preferences, and we make sure our approach reflects that. We take time to get to know the people we work with before we start, so that care feels familiar and consistent from the outset rather than something imposed from outside. Our most recent CQC inspection resulted in an overall rating of Good, which we are proud of. It reflects the effort our team puts in day to day and the standards we hold ourselves to. That said, we never treat a good rating as a reason to stand still. We continue to look at how we can improve and respond to feedback from the people we support and their families. If you are looking for home care support in Telford, whether for yourself or someone you care about, we would be glad to have a conversation about what we can offer. We know that finding the right support can feel overwhelming, and we are here to make that process as straightforward as we can. Please do not hesitate to get in touch with us directly to discuss your needs or ask any questions you might have.
Care provided at Sanctuary Supported Living (Oleander House)
- Older person care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 10 December 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Sanctuary Supported Living (Oleander House). Report published 10 December 2019.
- Inspectors visited on 13 November 2019 as part of a routine inspection.
Safe
People were protected from harm and abuse because staff had been trained to recognise signs of abuse and knew what to do. People had individual risk assessments and received their medicines safely. The provider followed safe recruitment procedures and staff followed effective infection prevention and control measures.
Effective
People were supported to access additional healthcare services when needed. Where the service was responsible, people were supported to keep a healthy diet by staff who knew their likes and dislikes. Staff supported people in the least restrictive way possible and in their best interests.
Caring
People received help and support from a kind and compassionate staff team with whom they had developed positive relationships. Staff were aware of people's individual protected characteristics, such as age, gender, disability and religion.
Responsive
People were given information in a way they could understand. They had information on how to raise concerns and were confident issues would be addressed correctly. The provider had systems to encourage and respond to complaints or compliments.
Well-led
The provider's quality monitoring procedures were effective in identifying and driving good care and support. The provider and management team had good links with the local communities where people lived.
Since the last inspection
The service was inspected before this on 27 May 2017. Its earlier ratings are not held here yet.
- 10 December 2019: Routine inspection. This inspection gave the current rating.
- 27 May 2017: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Sanctuary Supported Living (Oleander House) compares in Telford and Wrekin
Measured against the 65 home care agencies registered in Telford and Wrekin.
- CQC rating
- Good. 30 of the 65 agencies (46%) are rated Good or Outstanding. Across Telford and Wrekin the figure is 45%.
- Latest report
- 10 December 2019. 23 of the 65 agencies have published a newer inspection report since.
- Registered
- June 2015. One of the longer established agencies. 50 of the 65 registered more recently.
- Provider
- 23 services. Sanctuary Home Care Limited runs 23 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Telford and Wrekin.
The local picture: Telford and Wrekin
What the numbers say about home care in Telford and Wrekin.
What home care costs
| Type of care | What it costs |
|---|---|
| Hourly care visits, West Midlands | £28.30 to £32.00 an hour (Middle half of prices from 8 agencies. Median £32.00. Shown for West Midlands because too few Telford and Wrekin agencies publish a rate.) |
| What Telford and Wrekin pays | £21.66 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 17,700. Rising to 21,300 by 2035, up 20%
- People aged 85 and over: 4,300. Rising to 6,700 by 2035, up 56%
- Living with dementia, aged 65 and over (estimate): 2,300. Rising to 2,900 by 2035, up 31%
- Dementia diagnosis rate: 61%. The NHS ambition is 67%.
- Agencies in the borough, last 12 months: 3 opened, 2 closed. 58 registered today.
- Choice of agencies: 73 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.4 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Sanctuary Supported Living (Oleander House)
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 4 June 2015, so 11 years.
- Run by
- Sanctuary Home Care Limited, which runs 23 adult social care services in England. 20 of the 21 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Sanctuary Supported Living (Oleander House)
Where is Sanctuary Supported Living (Oleander House) located?
Sanctuary Supported Living (Oleander House) is a home care agency based in Telford, Telford and Wrekin (TF1 5FJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Sanctuary Supported Living (Oleander House) provide?
Sanctuary Supported Living (Oleander House) is registered to provide care in people’s own homes, with support that includes Older person care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Sanctuary Supported Living (Oleander House)'s CQC rating?
Sanctuary Supported Living (Oleander House) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 10 December 2019. You can read the full CQC report from the link on this page.
Questions families ask about Sanctuary Supported Living (Oleander House)
Can they support someone living with dementia at home?
No. Sanctuary Supported Living (Oleander House) does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Sanctuary Supported Living (Oleander House) covers roughly 10 miles from Telford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the West Midlands
Sanctuary Supported Living (Oleander House) has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the West Midlands, not a quote from Sanctuary Supported Living (Oleander House). Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Telford
- Home Instead — CQC Outstanding
- Beaumaris Healthcare — CQC Good
- Lettershanner — CQC Good
- Advantage Healthcare West Midlands — CQC Good
- Be Happy Support Registered Office — CQC Good
- Community Support Service — CQC Good
Browse all home care in Telford.