Phoenix Care

Phoenix Care is a home care agency in Telford, Telford and Wrekin (TF1 1QA). It holds a CQC rating of Good.

About Phoenix Care

Phoenix Care provides care and support to people in their own homes in Telford and across Telford and Wrekin. The people we work with include older people, younger adults, people living with dementia, people with learning disabilities, autistic people, people managing mental health conditions or an eating disorder, people with physical disabilities or with sight or hearing loss, and people dealing with problems related to alcohol or drugs. That is a wide range of need, and what holds it together is that we start from the person rather than from a package we happen to offer. We visit first, listen properly, and agree what help is wanted, how often and who will provide it, with family or an advocate involved whenever somebody wants them there. Reliability is the substance of this work. Arriving when we said we would, with somebody who already knows the household, is worth more than anything we could claim here. So we keep teams small and local, brief staff properly before they start with somebody new, and avoid unannounced substitutions. Where a person's needs call for particular knowledge, whether that is recovery from addiction, an eating disorder, advanced dementia or a way of communicating that is not speech, we make sure the people visiting understand it and we work alongside the relevant clinical and community teams. Our most recent overall rating from the Care Quality Commission is good. Please get in touch to talk things through.

Care provided at Phoenix Care

Read the full inspection report on the CQC website.

Common questions about Phoenix Care

Where is Phoenix Care located?

Phoenix Care is a home care agency based in Telford, Telford and Wrekin (TF1 1QA), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Phoenix Care provide?

Phoenix Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Phoenix Care's CQC rating?

Phoenix Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 3 June 2025. You can read the full CQC report from the link on this page.

Does Phoenix Care provide dementia care?

Yes. Phoenix Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Phoenix Care

Can they support someone living with dementia at home?

Yes. Yes. Phoenix Care is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Phoenix Care covers roughly 10 miles from Telford.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the West Midlands

Phoenix Care has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Phoenix Care. Actual fees depend on the room, the level of care and how it is funded.

Explore more

More home care in Telford

Browse all home care in Telford.