Firstcall 247

Firstcall 247 is a home care agency in Telford, Telford and Wrekin (TF1 1HJ).

About Firstcall 247

Firstcall 247 supports people in their own homes in Telford and the surrounding area. We visit older people and younger adults, people living with dementia, people living with mental ill health, people with physical disabilities, people whose sight or hearing has changed and people whose difficulties involve an eating disorder. We try to be practical about what care at home should be. It should fit around a person's own routine rather than replace it. It should be reliable, which means turning up when we said we would and sending people the household already knows. And it should be honest, which means telling a family when we think the support is no longer enough rather than carrying on regardless. What we help with varies widely. Washing and dressing, medication, meals, shopping, housework and getting out to appointments are the everyday parts. For some people the greater value is in the company and in somebody keeping a quiet eye on how things are going from one week to the next. The Care Quality Commission has not yet given us an overall rating. We prefer to say that plainly rather than let it go unmentioned. In the meantime we are happy to explain how we recruit, train and supervise our staff, how medication is handled and what we do when something goes wrong. If you are thinking about support at home, please get in touch and we will talk it through with no obligation.

Care provided at Firstcall 247

Read the full inspection report on the CQC website.

Common questions about Firstcall 247

Where is Firstcall 247 located?

Firstcall 247 is a home care agency based in Telford, Telford and Wrekin (TF1 1HJ), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Firstcall 247 provide?

Firstcall 247 is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

Does Firstcall 247 provide dementia care?

Yes. Firstcall 247 supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Firstcall 247

Can they support someone living with dementia at home?

Yes. Yes. Firstcall 247 Limited (Telford) is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Firstcall 247 Limited (Telford) covers roughly 10 miles from Telford.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the West Midlands

Firstcall 247 Limited (Telford) has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.

Indicative figures for the West Midlands, not a quote from Firstcall 247 Limited (Telford). Actual fees depend on the room, the level of care and how it is funded.

Explore more

More home care in Telford

Browse all home care in Telford.