Hearts of Care Agency

Logo of Hearts of Care Agency, a home care agency in Ipswich, Suffolk, offering older person care, dementia care, mental health care and physical disability support.

Hearts of Care Agency is a home care agency in Ipswich, Suffolk (IP3 9BF). It holds a CQC rating of Inadequate.

About Hearts of Care Agency

Hearts of Care Agency provides home care to adults in Ipswich and the surrounding part of Suffolk. We support older people and younger adults, people living with dementia, people managing mental health conditions, and people with physical disabilities. We come to you, which means our work has to bend around your household rather than the other way round. Depending on what is needed, a visit might cover help with washing and dressing, prompting or giving medicines, cooking a meal and seeing that it is eaten, laundry and tidying, shopping, or support to get out to appointments and to see people. Some visits are short and practical, others are longer, and for some people company is as much the point as the tasks. Before anything starts we agree a plan with you, and with your family if that is what you want. We ask how you like things done, what you would rather manage yourself, what a difficult day looks like and who we should contact if we are worried. Then we revisit that plan when your circumstances change instead of leaving it as first written. For anybody living with dementia and for anybody with mental health needs, steadiness counts for a great deal, so we keep the visiting team small, follow a recognisable routine, and pay attention when somebody seems less well than they were the week before.

Care provided at Hearts of Care Agency

Read the full inspection report on the CQC website.

Common questions about Hearts of Care Agency

Where is Hearts of Care Agency located?

Hearts of Care Agency is a home care agency based in Ipswich, Suffolk (IP3 9BF), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Hearts of Care Agency provide?

Hearts of Care Agency is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care. The full list of services is shown on this page.

What is Hearts of Care Agency's CQC rating?

Hearts of Care Agency is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Inadequate following its last inspection on 23 July 2025. You can read the full CQC report from the link on this page.

Does Hearts of Care Agency provide dementia care?

Yes. Hearts of Care Agency supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Hearts of Care Agency

Can they support someone living with dementia at home?

Yes. Yes. Hearts of Care Agency is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Hearts of Care Agency covers roughly 10 miles from Ipswich.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Hearts of Care Agency has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Hearts of Care Agency. Actual fees depend on the room, the level of care and how it is funded.

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