Crestar Healthcare
Crestar Healthcare is a home care agency in West Bromwich, Sandwell (B70 7RW).
About Crestar Healthcare
At Crestar Healthcare, we provide home care support to people living in West Bromwich and the wider Sandwell area. Our work is rooted in a simple belief: that people should be able to receive the care they need in the comfort and familiarity of their own homes, surrounded by the things and people that matter most to them. We support a wide range of individuals, including older adults, younger adults, and people living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We understand that no two people are the same, and we take time to get to know each person we support, their routines, their preferences, and what a good day looks like for them. Home care done well is about more than just showing up and completing tasks. It is about building genuine trust with the people we visit and with their families. We know that inviting someone into your home requires confidence in who is coming through your door, and we take that responsibility seriously. Our team works to be consistent, reliable, and respectful in everything they do. For those living with dementia or more complex needs, we know how important it is to have support that is calm, patient, and properly informed. We invest in making sure our team has the knowledge and understanding to provide care that genuinely helps people feel safe and at ease. We are registered with the Care Quality Commission and continue to work towards meeting the high standards that good home care requires. We are always open to hearing from potential clients and their families, and we are happy to have a straightforward conversation about what support might look like for you or your loved one. Please do not hesitate to get in touch.
Care provided at Crestar Healthcare
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 16 January 2026
Read the full inspection report on the CQC website.
Common questions about Crestar Healthcare
Where is Crestar Healthcare located?
Crestar Healthcare is a home care agency based in West Bromwich, Sandwell (B70 7RW), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Crestar Healthcare provide?
Crestar Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
Does Crestar Healthcare provide dementia care?
Yes. Crestar Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Crestar Healthcare
Can they support someone living with dementia at home?
Yes. Yes. Crestar Healthcare is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Crestar Healthcare covers roughly 10 miles from West Bromwich.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the West Midlands
Crestar Healthcare has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the West Midlands, not a quote from Crestar Healthcare. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Crestar Healthcare
Dementia Care at Crestar Healthcare
Good dementia support at home leans on familiar surroundings, steady routines and workers who understand that confusion, repetition or reluctance are part of the condition rather than difficult behaviour. Crestar Healthcare is registered to provide personal care to people living with dementia in their own homes across Sandwell, and as a newer service it does not yet hold a CQC rating. Families should ask how the agency responds when someone becomes distressed or resistant during personal care, how they support people who may leave the house unsafely, and what specific dementia experience or training the visiting workers have. It is also worth asking how the care plan will change as the condition progresses, how they liaise with the GP and memory services, and whether the same small team can be kept in place to preserve familiarity.
Home Care at Crestar Healthcare
Home care means regulated support delivered in a person's own house or flat, from short pop in calls for medication and breakfast through to longer visits covering personal care, meals, shopping and companionship. Crestar Healthcare is registered with the Care Quality Commission as a domiciliary agency covering West Bromwich and the surrounding Sandwell area, and has not yet received its first CQC inspection rating. Indicative private rates across the West Midlands run at roughly £26 to £31 an hour, with Sandwell Council paying its own contracted rate for people who qualify for funded support. Because the agency has not claimed its CareAssura profile, families should ask directly about minimum visit length, travel time between calls, how care plans are written and reviewed, and how concerns raised out of hours are handled.
Older Person Care at Crestar Healthcare
Day to day home care for older adults usually covers help with washing, dressing, continence, medication prompts, meal preparation and the quiet companionship that stops a long day feeling empty. Crestar Healthcare is registered with the CQC to provide personal care to older people across West Bromwich and the wider Sandwell area, though it has not yet been inspected or rated. Typical private home care rates in the West Midlands sit around £26 to £31 an hour, while Sandwell Council commissions at its own agreed rate for funded packages. Families comparing agencies should ask how call times are planned around morning and bedtime routines, whether the same small group of workers visits each week, and what happens if a regular carer is off sick. It is also worth asking whether evening, weekend or waking night visits can be arranged and how medication is recorded.
Mental Health at Crestar Healthcare
Stability, predictable visits and being spoken to as an adult matter enormously for people living with longer term mental health conditions. Crestar Healthcare is registered to provide home care to adults with mental health needs across West Bromwich and Sandwell. Ask how workers are matched to each person, what experience they have with conditions such as depression, psychosis or bipolar, and what the agency does if someone is in crisis or refuses a visit.
Visual and Hearing Impairment at Crestar Healthcare
Sight or hearing loss changes the small mechanics of a day, from reading post and labels to answering the door safely. Crestar Healthcare is registered to support people with sensory impairments in their own homes across Sandwell. Families should ask how workers introduce themselves and communicate clearly, whether they are comfortable with hearing aids, glasses and assistive equipment, and how written care records are shared in an accessible format.
Younger Adults at Crestar Healthcare
Being under 65 and needing help at home raises different questions about work, study, relationships and getting out into the community. Crestar Healthcare is registered to support younger adults alongside its older client group. Ask how visits are timetabled around a working or social week, how privacy is protected when friends or partners are around, and how goals beyond personal care, such as college, employment or hobbies, are written into the plan.
Learning Disability and Autism at Crestar Healthcare
Support for adults with a learning disability or autism works best when it is built around the individual's routines, communication style and sensory preferences rather than a standard template. Crestar Healthcare is registered to provide this type of home care in Sandwell, usually as part of a package commissioned and reviewed by the local authority or continuing healthcare team. Families and advocates should ask how outcomes are agreed, how independence skills are encouraged, and how sensory needs are respected during visits.
Physical Disability at Crestar Healthcare
Adults with a physical disability often need help with transfers, personal care, continence and getting out of the house, delivered in a way that supports rather than takes over. Crestar Healthcare is registered to provide this kind of home care in the Sandwell area. Ask how the agency works alongside occupational therapy recommendations, whether workers are comfortable using hoists and other equipment already in the home, and how visit times fit around work, college or social plans.
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