FACT Healthcare
FACT Healthcare is a home care agency in Tipton, Sandwell (DY4 9DD). It holds a CQC rating of Good.
About FACT Healthcare
We at FACT Healthcare are proud to be a trusted home care agency supporting individuals and families across Tipton, Sandwell, and the wider West Midlands. Our mission is simple: to bring compassionate, professional care directly into the homes of those who need it most, whilst helping people retain the comfort, independence, and dignity of familiar surroundings. Because we deliver care where our clients live, the environment is one they already know and love. Home care means that mornings begin in a familiar bedroom, tea is taken in a well loved sitting room, and beloved possessions, photographs, and pets remain part of daily life. Based in the Tipton area within the DY postcode region, we are well placed to reach clients throughout Sandwell and the surrounding communities, offering support that fits seamlessly into each household's own rhythm and routines. Our care team supports a broad range of needs, which means families can turn to us at many different stages of life. For older people, we provide practical help with everyday tasks, companionship, and reassurance that someone reliable is checking in. Our dementia care is delivered with patience and understanding, focusing on gentle routines, clear communication, and emotional wellbeing for both the individual and their loved ones. We also support adults living with learning disabilities and autism, tailoring our approach so that each person feels respected, understood, and empowered to live life on their own terms. For clients navigating mental health challenges, our carers offer steady, non judgemental support that promotes stability and confidence at home. We assist people with physical disabilities to move through their day safely and comfortably, and we understand the particular considerations involved in supporting individuals with visual or hearing impairments, adapting our communication and care techniques accordingly. Younger adults who need support to live independently will find in us a team that recognises their goals, ambitions, and individuality. In practice, this breadth of specialism means families do not need to piece together care from multiple providers. Whether the need is a short daily visit, help with personal care, medication prompts, meal preparation, companionship, or more comprehensive support, we build a plan around the person rather than expecting the person to fit the plan. We work closely with relatives, GPs, and other health professionals to make sure care remains joined up and responsive to any changes in circumstances. FACT Healthcare has been rated Good overall by the Care Quality Commission, with Good ratings across the Safe, Effective, Caring, and Responsive domains. For families, this independent assessment offers reassurance that the care delivered by our team meets the standards expected of a trusted provider: staff are attentive, treatment is effective, kindness is at the heart of what we do, and support adapts to each person's needs. The Well led domain was noted as Requires Improvement at inspection, and we take such feedback seriously as part of our ongoing commitment to strengthening the way we lead, listen, and learn as an organisation. Continual improvement is central to how we grow, and we welcome the honest dialogue that comes with regulatory oversight. Choosing home care is a significant decision, and we understand that families often begin their search feeling uncertain or overwhelmed. If you are exploring options for a parent, partner, relative, or friend in Tipton or the wider Sandwell area, we warmly invite you to get in touch. We would be glad to talk through your situation, answer your questions, and help you understand how thoughtful, person centred care at home could make a real difference. Whatever stage you are at in your journey, you are not alone, and we are here to help.
Care provided at FACT Healthcare
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 20 June 2017
Read the full inspection report on the CQC website.
Common questions about FACT Healthcare
Where is FACT Healthcare located?
FACT Healthcare is a home care agency based in Tipton, Sandwell (DY4 9DD), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does FACT Healthcare provide?
FACT Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is FACT Healthcare's CQC rating?
FACT Healthcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 20 June 2017. You can read the full CQC report from the link on this page.
Does FACT Healthcare provide dementia care?
Yes. FACT Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about FACT Healthcare
Can they support someone living with dementia at home?
Yes. Yes. FACT Healthcare Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. FACT Healthcare Ltd covers roughly 10 miles from Tipton.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the West Midlands
FACT Healthcare Ltd has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the West Midlands, not a quote from FACT Healthcare Ltd. Actual fees depend on the room, the level of care and how it is funded.
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