Star Service
Star Service is a home care agency in Smethwick, Sandwell (B66 1JE). It holds a CQC rating of Good.
About Star Service
At Star Service, we provide home care support to people living in Smethwick and across the Sandwell area. We work with a wide range of individuals, including older adults, younger adults, and people living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We also support people managing eating disorders and those recovering from alcohol or drug misuse. Our aim is simple: to help people live as independently and comfortably as possible in their own homes. We understand that inviting someone into your home is a big step, and we do not take that trust lightly. Every person we support has their own story, their own routines, and their own way of doing things. We take time to get to know the people we care for, so that the support we provide genuinely fits around their life rather than the other way around. Our team has been rated Good by the Care Quality Commission, which reflects the standard of care we consistently strive to provide. We are proud of that rating, but we know that what matters most is how the people we support feel day to day. We keep communication open with individuals, their families, and anyone else involved in their care, so that nothing important gets missed and concerns can be raised and addressed quickly. Whether someone needs a little help around the house, support with personal care, or more complex assistance managing a health condition, we work to make sure the right level of support is in place. We regularly review care plans to make sure they remain relevant as needs change over time. If you would like to find out more about how we can help you or someone you care about, we would be very happy to have a conversation.
Care provided at Star Service
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 6 April 2019
Read the full inspection report on the CQC website.
Common questions about Star Service
Where is Star Service located?
Star Service is a home care agency based in Smethwick, Sandwell (B66 1JE), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Star Service provide?
Star Service is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Star Service's CQC rating?
Star Service is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 6 April 2019. You can read the full CQC report from the link on this page.
Does Star Service provide dementia care?
Yes. Star Service supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Star Service
Can they support someone living with dementia at home?
Yes. Yes. Star Service is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Star Service covers roughly 10 miles from Smethwick.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the West Midlands
Star Service has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the West Midlands, not a quote from Star Service. Actual fees depend on the room, the level of care and how it is funded.
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