Solution2care Services
Solution2care Services is a home care agency in Oldbury, Sandwell (B68 9HE). It holds a CQC rating of Requires Improvement.
About Solution2care Services
Solution2care is a home care agency based in Oldbury, supporting people across Sandwell in their own homes. We work with older people, adults living with dementia, people with a learning disability or autism, people managing mental health conditions or an eating disorder, adults with a physical disability or a visual or hearing impairment, and younger adults who need support to live independently. That is a wide range, and it means our starting point is always the individual rather than a category. We sit down with the person and, where they wish, their family, and we agree what help is actually wanted, at what times and in what way. Support can include personal care, medication, meals, help getting out and about, and practical assistance around the house. We write plans in plain language and we review them when things change. We ask our carers to be reliable, respectful and honest, and we support them with training and supervision so they can do the job properly. Consistency of staff is something we work at, because trust in home care is built through familiar faces. Our most recent overall rating from the Care Quality Commission is Requires Improvement. We are not going to gloss over that. We know where the shortfalls were, we have been working through them, and we would rather talk openly with you about that than pretend otherwise.
Care provided at Solution2care Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
- Last CQC inspection: 21 February 2024
Read the full inspection report on the CQC website.
Common questions about Solution2care Services
Where is Solution2care Services located?
Solution2care Services is a home care agency based in Oldbury, Sandwell (B68 9HE), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Solution2care Services provide?
Solution2care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Solution2care Services's CQC rating?
Solution2care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 21 February 2024. You can read the full CQC report from the link on this page.
Does Solution2care Services provide dementia care?
Yes. Solution2care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Solution2care Services
Can they support someone living with dementia at home?
Yes. Yes. Solution2care Services Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Solution2care Services Limited covers roughly 10 miles from Oldbury.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the West Midlands
Solution2care Services Limited has not published its fees yet. These are typical hourly rates for the West Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the West Midlands, not a quote from Solution2care Services Limited. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Solution2care Services
Dementia Care at Solution2care Services
Living well with dementia at home tends to rest on a steady routine, carers who know the person's history and preferences, and calm handling when the day becomes confusing or frightening. Solution2care is registered to provide dementia support in people's own homes across Sandwell, though the public register does not describe how staff are trained for it. Families should ask what dementia specific training carers complete, how the agency responds when someone becomes distressed or tries to leave the house unsafely, and how the plan is updated as memory and mobility change. It is also fair to ask how the office communicates with GPs, district nurses and family when a decline is noticed between visits, and how continuity of carer is maintained.
Home Care at Solution2care Services
Home care means a carer coming to the person's own address to help with the tasks that have become difficult, from personal care and continence support to medication prompts, meal preparation, shopping and getting out to appointments. Solution2care in Oldbury is registered for home care across a broad range of client groups, so an assessment visit should set out clearly what is wanted, at what times and by whom. Private hourly rates in the West Midlands sit around £26 to £31, and Sandwell Council commissions packages at its own agreed rate for eligible residents. Worth asking how care plans are written and reviewed, how missed or late calls are handled, and how continuity of carer is protected week to week.
Older Person Care at Solution2care Services
Support at home for an older person usually covers help with washing and dressing at the start of the day, prompts or hands on assistance with medication, a hot meal or two, and time for conversation so the visit is not purely task driven. Solution2care is registered with the Care Quality Commission to provide this kind of home care across Sandwell, with an overall rating of Requires Improvement following the February 2024 inspection. Families in Oldbury paying privately should expect West Midlands hourly rates of roughly £26 to £31, while Sandwell Council commissions at its own set rate. Ask how visit times are protected when a carer is delayed, whether the same small team will attend, and what happens if night calls or waking support are needed.
Mental Health at Solution2care Services
Stability, predictable visit times and respectful communication matter for adults managing a mental health condition or an eating disorder at home. Solution2care is registered to support this group in Sandwell, but the public register does not detail the team's clinical background. Ask what mental health training carers receive, how the agency liaises with community mental health teams or a GP, and what happens out of hours if someone becomes unwell or refuses a visit.
Visual and Hearing Impairment at Solution2care Services
Sight or hearing loss changes small details of a home visit, from announcing yourself clearly on arrival to making sure hearing aids are in and glasses are clean before the day begins. Solution2care is registered to support people with sensory impairment across Sandwell. Ask how carers are briefed on someone's preferred communication, whether they will help with battery changes and audiology or optician appointments, and how written care notes are made accessible.
Younger Adults at Solution2care Services
Being under 65 and needing support at home usually means wanting a life that looks like other people's, with work, study, friendships and hobbies rather than a schedule built around personal care alone. Solution2care is registered to support younger adults in Sandwell. Ask how visits are timed around college, employment or social plans, and how carers help with getting out into the community rather than only tasks in the house.
Learning Disability and Autism at Solution2care Services
Support for adults with a learning disability or autism should start from the person's own goals, routines and sensory preferences, with time built in for independence skills such as cooking, budgeting and travel. Solution2care is registered for this group, and Sandwell commissioners will normally set outcomes and review them at least annually. Ask how communication is adapted, how sensory needs are recorded, and how staff consistency is protected.
Physical Disability at Solution2care Services
For an adult with a physical disability, home care often centres on safe transfers, personal care, help with equipment and doing things in a way that keeps as much independence as possible. Solution2care is registered to support physical disability in Sandwell. Ask whether carers are used to hoists, slide sheets and stoma or catheter care, how moving and handling risks are assessed in the home, and how the plan flexes on a bad pain day.
Explore more
More home care in Oldbury
Browse all home care in Oldbury.