Pure Heart Homecare
Pure Heart Homecare is a home care agency in Wisbech, Norfolk (PE14 8PF). It holds a CQC rating of Requires Improvement.
About Pure Heart Homecare
We at Pure Heart Homecare are proud to provide compassionate home care across Wisbech and the surrounding Norfolk communities, supporting individuals to live well within the comfort and familiarity of their own homes. Operating from the PE postcode area, our team is rooted in the local Wisbech community, which means we understand the people, neighbourhoods, and rhythms of daily life here. Delivering care in the home allows the people we support to remain surrounded by their treasured belongings, beloved gardens, and cherished routines, whilst receiving the professional support they need to thrive each day. Our team offers a broad range of specialisms designed to meet a wide variety of needs across different stages of life. We support older people who wish to remain independent at home, as well as younger adults who benefit from tailored daily assistance. For families navigating dementia, we provide patient, consistent care that prioritises dignity, familiarity, and gentle reassurance, helping loved ones feel safe in the place they know best. We also support adults with learning disabilities and autism, working closely with each individual to understand their preferences, communication style, and personal goals. Mental health support is another important part of what we do, and we approach this with empathy, discretion, and a focus on building trusting relationships over time. For those living with physical disabilities or with visual or hearing impairments, our team adapts every visit to suit individual needs, ensuring communication is clear, mobility is supported safely, and confidence is nurtured at every step. Whether the need is a short daily visit or more comprehensive ongoing care, our aim is always to make life at home feel calmer, brighter, and more manageable for both the person we support and their wider family. Following our most recent CQC inspection in June 2019, we received an overall rating of Requires Improvement. Within that report, our care was recognised as Good in the Effective, Caring, and Responsive domains, reflecting the warmth and quality of the relationships our team builds with the people we support and the meaningful difference we make in their daily lives. The Safe and Well-led domains were rated Requires Improvement, and we take that feedback seriously. We are committed to listening, learning, and continually strengthening our practice so that every family who chooses us can feel confident in the care being delivered. If you are exploring home care options for someone you love in Wisbech or the wider Norfolk area, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we are here to answer your questions, listen to your concerns, and help you understand whether our support could be the right fit for your family. Whatever your circumstances, you will be met with kindness, honesty, and a genuine desire to help.
Care provided at Pure Heart Homecare
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 6 June 2019
Read the full inspection report on the CQC website.
Common questions about Pure Heart Homecare
Where is Pure Heart Homecare located?
Pure Heart Homecare is a home care agency based in Wisbech, Norfolk (PE14 8PF), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Pure Heart Homecare provide?
Pure Heart Homecare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Pure Heart Homecare's CQC rating?
Pure Heart Homecare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 6 June 2019. You can read the full CQC report from the link on this page.
Does Pure Heart Homecare provide dementia care?
Yes. Pure Heart Homecare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Pure Heart Homecare
Can they support someone living with dementia at home?
Yes. Yes. Pure Heart Homecare Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Pure Heart Homecare Ltd covers roughly 10 miles from Wisbech.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Pure Heart Homecare Ltd has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Pure Heart Homecare Ltd. Actual fees depend on the room, the level of care and how it is funded.
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