Phoenix Homecare ()
Phoenix Homecare () is a home care agency in Swaffham, Norfolk (PE37 7DG). It holds a CQC rating of Good.
About Phoenix Homecare ()
We at Phoenix Homecare (Norfolk) are proud to provide compassionate home care across Swaffham and the surrounding Norfolk communities, supporting people to live well in the place they know and love best: their own home. Based in the heart of Swaffham within the PE postcode area, our team is ideally positioned to reach individuals and families throughout this beautiful corner of Norfolk. Because we deliver care in people's own homes, the environment is always familiar, comforting, and personal to each individual we support. From quiet rural cottages to homes in the centre of town, we adapt our approach to suit each setting, helping our clients remain surrounded by the memories, possessions, and routines that matter most to them. Our care provision is broad and thoughtfully tailored. We support older people who wish to maintain their independence at home, and we offer specialist dementia care delivered with patience, understanding, and genuine warmth. We also provide care for younger adults, individuals living with learning disabilities or autism, and those navigating mental health challenges. For people with physical disabilities or visual and hearing impairments, our team works closely with families to create truly personalised support plans. In practice, this means consistent carers who take the time to understand each person's preferences, life history, and goals, and families who feel reassured knowing their loved one is treated with dignity every single day. Our most recent CQC inspection awarded us an overall rating of Good, with Good ratings across the Safe, Effective, Caring, and Responsive domains. The Well-led domain was rated as Requires Improvement, and we remain committed to continuous development in this area, listening to feedback and strengthening our leadership approach so that every aspect of the care we deliver reflects the standards our community deserves. Choosing care for someone you love is one of the most important decisions a family can make. We warmly invite families in Swaffham and across Norfolk to get in touch, ask questions, and discover how our home care can offer the reassurance, companionship, and expert support your loved one deserves. We are here to listen, and we are here to help.
Care provided at Phoenix Homecare ()
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 19 September 2019
Read the full inspection report on the CQC website.
Common questions about Phoenix Homecare ()
Where is Phoenix Homecare () located?
Phoenix Homecare () is a home care agency based in Swaffham, Norfolk (PE37 7DG), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Phoenix Homecare () provide?
Phoenix Homecare () is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Phoenix Homecare ()'s CQC rating?
Phoenix Homecare () is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 19 September 2019. You can read the full CQC report from the link on this page.
Does Phoenix Homecare () provide dementia care?
Yes. Phoenix Homecare () supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Phoenix Homecare ()
Can they support someone living with dementia at home?
Yes. Yes. Phoenix Homecare (Norfolk) Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Phoenix Homecare (Norfolk) Limited covers roughly 10 miles from Swaffham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Phoenix Homecare (Norfolk) Limited has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Phoenix Homecare (Norfolk) Limited. Actual fees depend on the room, the level of care and how it is funded.
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