Hales Group

Hales Group is a home care agency in Swaffham, Norfolk (PE37 7XD). It holds a CQC rating of Good.

About Hales Group

We are Hales Group in Swaffham, a home care agency supporting people across this part of Norfolk in their own homes. Our work covers a broad range of needs, and we plan each person's support around their own routines rather than around a standard schedule. We support older people with personal care, medication, meals and getting out safely, and people living with dementia, where a familiar face and an unhurried manner matter more than anything on paper. We work with adults who have a learning disability and with autistic adults, people managing mental health conditions, people living with a physical disability and people with sight or hearing loss. We also support younger adults, people living with eating disorders and people in recovery from alcohol or drug misuse, and we do that work without judgement. Covering a rural area brings its own difficulties, and we would rather be honest about travel and timings than make promises we cannot keep. What we will do is tell you if a visit is going to be late rather than leaving someone watching the clock. Our most recent overall rating from the Care Quality Commission is good. We take that as a baseline rather than an achievement. If you are considering care at home in this area, ring us and we will tell you plainly what we can and cannot offer.

Care provided at Hales Group

Read the full inspection report on the CQC website.

Common questions about Hales Group

Where is Hales Group located?

Hales Group is a home care agency based in Swaffham, Norfolk (PE37 7XD), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Hales Group provide?

Hales Group is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Hales Group's CQC rating?

Hales Group is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 7 November 2018. You can read the full CQC report from the link on this page.

Does Hales Group provide dementia care?

Yes. Hales Group supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Hales Group

Can they support someone living with dementia at home?

Yes. Yes. Hales Group Limited - Swaffham is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Hales Group Limited - Swaffham covers roughly 10 miles from Swaffham.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Hales Group Limited - Swaffham has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Hales Group Limited - Swaffham. Actual fees depend on the room, the level of care and how it is funded.

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