Swanton Community Services
Swanton Community Services is a home care agency in Norwich, Norfolk (NR3 4SL). It holds a CQC rating of Good.
About Swanton Community Services
We at Swanton Community Services Norfolk are proud to provide compassionate home care across Norwich and the surrounding Norfolk communities, supporting people to live well in the place they know best: their own home. Based in the NR postcode area, our team reaches families throughout Norwich and nearby villages, bringing personalised support directly to people's doorsteps. Rather than asking individuals to adjust to an unfamiliar environment, we adapt to the rhythm of each person's household, respecting their routines, their possessions, and the memories that make a home feel like home. Whether someone lives in a busy family setting or on their own, our visits are shaped around what works for them. The people we support come to us with a wide range of needs, and our specialisms reflect that diversity. We provide older person care for those who may need a helping hand with daily living, from personal care and medication prompts to companionship and assistance around the home. We also support younger adults, including people living with a learning disability or autism, helping them to build confidence, maintain independence, and participate in the activities and relationships that matter to them. For individuals managing their mental health, our team offers steady, reliable support that recognises good days and more difficult ones alike. In practice, this means families can trust that the person visiting their loved one understands their particular circumstances. A son worried about his elderly mother's safety at mealtimes, a daughter coordinating support for a brother with autism, a partner needing reassurance that mental health needs are being met with patience and skill: each receives care that has been thought through carefully, with input from the person at the centre of it all. We believe good home care is built on consistency, kindness, and genuinely listening, and we work hard to match our team to the people they support. Our most recent CQC inspection rated us Good overall, with a Good rating across every one of the five domains the regulator examines: Safe, Effective, Caring, Responsive, and Well-led. For families weighing up their options, this all-round Good outcome offers meaningful reassurance that the care delivered is safe, that outcomes for the people we support are positive, that staff are kind, that the support is tailored to individual needs, and that the organisation is managed thoughtfully from the top down. If you are exploring home care for a loved one in Norwich or elsewhere in Norfolk, we warmly invite you to get in touch. We understand that arranging care can feel daunting, and we are happy to talk things through at your pace, answer your questions, and help you decide whether what we offer is the right fit for your family. You are not alone in this, and we would be glad to walk alongside you.
Care provided at Swanton Community Services
- Older person care
- Mental health care
- Learning disability and autism support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 22 November 2019
Read the full inspection report on the CQC website.
Common questions about Swanton Community Services
Where is Swanton Community Services located?
Swanton Community Services is a home care agency based in Norwich, Norfolk (NR3 4SL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Swanton Community Services provide?
Swanton Community Services is registered to provide care in people’s own homes, with support that includes Older person care, Mental health care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.
What is Swanton Community Services's CQC rating?
Swanton Community Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 22 November 2019. You can read the full CQC report from the link on this page.
Questions families ask about Swanton Community Services
Can they support someone living with dementia at home?
No. Swanton Community Services Norfolk does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Swanton Community Services Norfolk covers roughly 10 miles from Norwich.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Swanton Community Services Norfolk has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Swanton Community Services Norfolk. Actual fees depend on the room, the level of care and how it is funded.
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