Swallowtail Place
Swallowtail Place is a home care agency in Norwich, Norfolk (NR13 3FU). It holds a CQC rating of Inadequate.
About Swallowtail Place
We at Swallowtail Place are a home care agency based in Norwich, supporting older people and younger adults across Norfolk who wish to remain in the comfort and familiarity of their own homes. Our team provides personalised home care designed around the individual needs, routines, and preferences of each person we visit. Operating from the NR postcode area, we are well placed to reach residents throughout Norwich and the surrounding Norfolk communities. Rather than asking people to adapt to a new environment, we come to where life already happens, whether that be a long held family home, a bungalow, or a flat. This allows the people we support to continue enjoying their own surroundings, neighbours, and the small daily comforts that make a house feel like home. Our specialisms span older person care, broader home care support, and care for younger adults. In practice, this means we work alongside a wide range of individuals and families, from those needing a little extra help with daily tasks such as personal care, meal preparation, and medication prompts, through to those requiring more comprehensive support to live independently. For families, this often brings welcome reassurance that a loved one is not alone, that someone trusted is checking in, and that day to day wellbeing is being thoughtfully looked after. We understand that choosing a care provider is a significant decision, and we believe in being open about where we currently stand. Following our most recent CQC inspection in February 2026, Swallowtail Place received an overall rating of Inadequate, with Inadequate ratings across the Safe, Effective, Responsive, and Well led domains, and Requires Improvement in the Caring domain. We recognise what this rating means for families considering our support, and we take the findings seriously. A CQC rating is an important snapshot, intended to drive improvement, and we are committed to listening, learning, and working hard to raise the quality of the care we deliver. If you are exploring home care options in Norwich for yourself or a loved one, we warmly invite you to get in touch. We are happy to answer your questions honestly, talk through the support we can offer, and help you consider whether our care is the right fit for your family at this time.
Care provided at Swallowtail Place
- Older person care
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 24 February 2026
Read the full inspection report on the CQC website.
Common questions about Swallowtail Place
Where is Swallowtail Place located?
Swallowtail Place is a home care agency based in Norwich, Norfolk (NR13 3FU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Swallowtail Place provide?
Swallowtail Place is registered to provide care in people’s own homes, with support that includes Older person care, Younger adults care. The full list of services is shown on this page.
What is Swallowtail Place's CQC rating?
Swallowtail Place is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Inadequate following its last inspection on 24 February 2026. You can read the full CQC report from the link on this page.
Questions families ask about Swallowtail Place
Can they support someone living with dementia at home?
No. Swallowtail Place does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Swallowtail Place covers roughly 10 miles from Norwich.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Swallowtail Place has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Swallowtail Place. Actual fees depend on the room, the level of care and how it is funded.
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