South Carers
South Carers is a home care agency in Norwich, Norfolk (NR15 1HJ). It holds a CQC rating of Inadequate.
About South Carers
At South Norfolk Carers, we provide home care across Norwich and the surrounding Norfolk area, supporting people to live as independently as possible in the comfort of their own homes. We work with older adults, younger adults, and people living with dementia, physical disabilities, and visual or hearing impairments, and we try to make sure every person we support feels genuinely listened to and respected. We know that inviting a care provider into your home is a big decision, and we do not take that trust lightly. Our team works hard to get to know the people we support as individuals, understanding their routines, preferences, and what matters most to them day to day. Good care, in our view, is not just about tasks being completed. It is about people feeling safe, comfortable, and in control of their own lives. We want to be straightforward with you. Our most recent inspection by the Care Quality Commission resulted in an inadequate rating, and we are fully aware of the work that needs to be done to address that. We are not proud of where we currently stand, but we are committed to making the improvements required and to being open with families, staff, and our regulator about the steps we are taking. We believe people deserve honesty from a care provider, particularly when things have not been good enough. Our focus right now is on getting the basics right, consistently and reliably, for everyone we support. That means clear communication with families, proper oversight, and ensuring our carers feel supported to do their jobs well. If you would like to talk to us about care for yourself or someone you love, we welcome the conversation and will do our best to answer your questions honestly.
Care provided at South Carers
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 22 January 2025
Read the full inspection report on the CQC website.
Common questions about South Carers
Where is South Carers located?
South Carers is a home care agency based in Norwich, Norfolk (NR15 1HJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does South Carers provide?
South Carers is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is South Carers's CQC rating?
South Carers is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Inadequate following its last inspection on 22 January 2025. You can read the full CQC report from the link on this page.
Does South Carers provide dementia care?
Yes. South Carers supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about South Carers
Can they support someone living with dementia at home?
Yes. Yes. South Norfolk Carers Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. South Norfolk Carers Limited covers roughly 10 miles from Norwich.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
South Norfolk Carers Limited has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from South Norfolk Carers Limited. Actual fees depend on the room, the level of care and how it is funded.
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