Helping Hands
Helping Hands is a home care agency in Norwich, Norfolk (NR2 4HT). It holds a CQC rating of Good.
About Helping Hands
We at Helping Hands Norwich are proud to provide trusted home care across Norwich and the surrounding Norfolk communities, supporting people to live well and safely in the place they love most: their own home. Based in the NR postcode area, our team reaches families throughout Norwich and the wider region, bringing personalised care directly to the doorsteps of those who need it. Remaining at home, surrounded by familiar belongings, treasured memories, and the comforting rhythms of everyday life, can make a profound difference to wellbeing. Whether visits are arranged for a few hours each week or care is needed around the clock, we tailor our support to fit seamlessly into the household, respecting routines, preferences, and the individual character of every person we visit. Our care is broad in scope and thoughtfully delivered. We support older people who value their independence but appreciate a helping hand with daily living, and we provide specialist dementia care that focuses on patience, reassurance, and gentle consistency, helping individuals feel secure as memory and routine become more challenging. For younger adults, including those with learning disabilities, autism, or physical disabilities, we work alongside the person and their family to encourage confidence, choice, and meaningful participation in everyday life. In practice, this means carefully matched carers who take time to understand each person, support plans that evolve as needs change, and open communication with relatives so that families feel involved and informed every step of the way. We are rated Good overall by the Care Quality Commission, with Good ratings across the Effective, Caring, Responsive, and Well-led domains. We take pride in the compassion and professionalism our team brings to every visit, and we remain committed to continual improvement, including in the area of safety, where we welcome feedback and work openly to strengthen our practice further. Choosing care for someone you love is one of life's most important decisions, and we understand the weight of that choice. If you would like to learn more about how we can support your family in Norwich, please do get in touch. We would be glad to listen, answer your questions, and help you find a way forward that brings reassurance and peace of mind.
Care provided at Helping Hands
- Older person care
- Dementia care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 8 April 2020
Read the full inspection report on the CQC website.
Common questions about Helping Hands
Where is Helping Hands located?
Helping Hands is a home care agency based in Norwich, Norfolk (NR2 4HT), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Helping Hands provide?
Helping Hands is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Helping Hands's CQC rating?
Helping Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 8 April 2020. You can read the full CQC report from the link on this page.
Does Helping Hands provide dementia care?
Yes. Helping Hands supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Helping Hands
Can they support someone living with dementia at home?
Yes. Yes. Helping Hands Norwich is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Helping Hands Norwich covers roughly 10 miles from Norwich.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Helping Hands Norwich has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Helping Hands Norwich. Actual fees depend on the room, the level of care and how it is funded.
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