Heart to Heart Home Care Agency
Heart to Heart Home Care Agency is a home care agency in Norwich, Norfolk (NR10 4RA). It holds a CQC rating of Good.
About Heart to Heart Home Care Agency
Heart to Heart Home Care Agency supports people in and around Norwich to carry on living in their own homes. We work with older people and with people living with dementia, providing the kind of steady, practical help that makes staying at home realistic. Our visits are built around the person. That might mean help with washing and dressing, prompting or giving medication, preparing meals and drinks, support to move about the house safely, or a hand with the shopping and the everyday jobs that have become harder. Often what matters most is simply that someone reliable arrives when they said they would, and that they are not in a rush once they get there. Where dementia is part of the picture we keep everything as familiar as we can. The same care workers wherever the rota allows, visits at times the person is used to, and an approach that follows their pace rather than imposing ours. We keep families closely in touch as well, because a relative will often notice a change before anyone else and we want to hear about it early rather than late. We are a small enough operation to know the people we visit properly, and we would rather turn down work we cannot cover well than take it on and let a family down. Our most recent overall rating from the Care Quality Commission is good. We take that as a description of the standard expected of us, and we act quickly when someone tells us something is not right.
Care provided at Heart to Heart Home Care Agency
- Older person care
- Dementia care
- Covers approximately 10 miles
- Last CQC inspection: 26 February 2019
Read the full inspection report on the CQC website.
Common questions about Heart to Heart Home Care Agency
Where is Heart to Heart Home Care Agency located?
Heart to Heart Home Care Agency is a home care agency based in Norwich, Norfolk (NR10 4RA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Heart to Heart Home Care Agency provide?
Heart to Heart Home Care Agency is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care. The full list of services is shown on this page.
What is Heart to Heart Home Care Agency's CQC rating?
Heart to Heart Home Care Agency is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 26 February 2019. You can read the full CQC report from the link on this page.
Does Heart to Heart Home Care Agency provide dementia care?
Yes. Heart to Heart Home Care Agency supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Heart to Heart Home Care Agency
Can they support someone living with dementia at home?
Yes. Yes. Heart to Heart Home Care Agency is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Heart to Heart Home Care Agency covers roughly 10 miles from Norwich.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Heart to Heart Home Care Agency has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Heart to Heart Home Care Agency. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Heart to Heart Home Care Agency
Dementia Care at Heart to Heart Home Care Agency
Care at home when memory is fading works best when the day looks much as it always has, with the same faces arriving at roughly the same times and moving at the pace of the person rather than the clock. This matters because unfamiliar routines and rushed handovers tend to raise anxiety, whereas steady repetition helps someone feel safe in a house they still recognise as theirs. Heart to Heart Home Care Agency is registered for dementia care and its About Us text describes keeping the rota as consistent as it can and staying in close touch with relatives. Families should ask how carers respond when someone becomes distressed or refuses care, what happens if the person tries to leave the house alone, and how visits are reviewed and adjusted as needs change over time.
Home Care at Heart to Heart Home Care Agency
Support in your own home in and around Norwich can range from a single morning call for washing and breakfast through to several visits a day covering meals, medication, mobility around the house and help with shopping. Heart to Heart Home Care Agency in Norwich is registered for home care with CQC and works across the city and surrounding villages. Private rates in the East usually sit between £28 and £33 an hour, while care commissioned by Norfolk County Council is paid at the council's own rate. Worth asking about minimum visit length, weekend cover, and how quickly a package can be started.
Older Person Care at Heart to Heart Home Care Agency
Practical help at home for someone in later life often blends personal care with quieter companionship, so a visit might cover a wash and change of clothes, prompting or administering tablets, a hot meal put together in the kitchen, and a few minutes sat down together before the carer leaves. Heart to Heart Home Care Agency is registered with CQC for older person care and holds a good rating from its February 2019 inspection. Indicative hourly rates across the East tend to run between £28 and £33, though Norfolk County Council commissions at its own set rate where care is arranged through social services. Families considering the agency should ask how visit times are held to, whether the same small group of carers comes each week, and what cover looks like if a late evening or overnight call is needed.
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