First Choice Home Care

Logo of First Choice Home Care (Norwich), a home care agency in Norwich, Norfolk, offering older person care, dementia care, mental health care and learning disability and autism support.

First Choice Home Care is a home care agency in Norwich, Norfolk (NR1 1DL). It holds a CQC rating of Requires Improvement.

About First Choice Home Care

First Choice Home Care supports adults in their own homes in Norwich and across Norfolk. We work with older people and younger adults, people living with dementia, adults with learning disabilities and autism, people managing mental health conditions, people with physical disabilities and people with sight or hearing loss. We also support people with eating disorders and people affected by alcohol or drug misuse. Our visits cover personal care, medicines, meals, the household, shopping and getting out and about, arranged around the person's day rather than around a rota. We plan the support with the person, keep the visiting team small so faces stay familiar, and review the arrangement when circumstances change. We need to be honest about our inspection position. Our most recent overall rating from the Care Quality Commission was requires improvement. We did not welcome that and we are not going to argue with it. The findings gave us a clear list of things to put right, and we have concentrated on exactly those areas: how we record what we do, how we handle medicines, how we check the quality of visits, and how well prepared our care workers are before they start supporting somebody. That work is still under way. If you are weighing us up, ask us directly what has changed and what has not, and we will give you a straight answer rather than a reassuring one.

Care provided at First Choice Home Care

Read the full inspection report on the CQC website.

Common questions about First Choice Home Care

Where is First Choice Home Care located?

First Choice Home Care is a home care agency based in Norwich, Norfolk (NR1 1DL), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does First Choice Home Care provide?

First Choice Home Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is First Choice Home Care's CQC rating?

First Choice Home Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 24 June 2025. You can read the full CQC report from the link on this page.

Does First Choice Home Care provide dementia care?

Yes. First Choice Home Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about First Choice Home Care

Can they support someone living with dementia at home?

Yes. Yes. First Choice Home Care (Norwich) is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. First Choice Home Care (Norwich) covers roughly 10 miles from Norwich.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

First Choice Home Care (Norwich) has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from First Choice Home Care (Norwich). Actual fees depend on the room, the level of care and how it is funded.

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