First Choice Home Care

Logo of First Choice Home Care, a home care agency in Norwich, Norfolk, offering older person care, dementia care, mental health care and learning disability and autism support.

First Choice Home Care is a home care agency in Norwich, Norfolk (NR16 2JU). It holds a CQC rating of Requires Improvement.

About First Choice Home Care

First Choice Home Care provides support in people's own homes in Norwich and across Norfolk. We work with older people, adults living with dementia, adults with learning disabilities and autistic adults, people with mental health needs, people with physical disabilities, people with visual or hearing impairment and younger adults. Every arrangement starts with a proper conversation about what somebody actually wants help with, what they can manage perfectly well on their own and how they want things done in their own home. From there we build a small, settled team, because care at home only really works when the person opening the door recognises who is on the other side. For older people and people living with dementia, much of the work is practical and daily, and consistency matters most. Familiar workers, familiar timings, and enough handover between them that nobody has to keep explaining themselves. Where we support autistic adults, people with learning disabilities and younger adults, the emphasis shifts from doing to enabling. Our most recent overall rating from the Care Quality Commission is requires improvement. We would rather tell you that ourselves than leave you to find it elsewhere. We know which areas were identified, we are working through them, and we will speak plainly about our progress if you ask. If you are looking into support at home in Norfolk, please get in touch and we will be honest about whether we can help.

Care provided at First Choice Home Care

Read the full inspection report on the CQC website.

Common questions about First Choice Home Care

Where is First Choice Home Care located?

First Choice Home Care is a home care agency based in Norwich, Norfolk (NR16 2JU), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does First Choice Home Care provide?

First Choice Home Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is First Choice Home Care's CQC rating?

First Choice Home Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 22 April 2025. You can read the full CQC report from the link on this page.

Does First Choice Home Care provide dementia care?

Yes. First Choice Home Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about First Choice Home Care

Can they support someone living with dementia at home?

Yes. Yes. First Choice Home Care is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. First Choice Home Care covers roughly 10 miles from Norwich.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

First Choice Home Care has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from First Choice Home Care. Actual fees depend on the room, the level of care and how it is funded.

Explore more

More home care in Norwich

Browse all home care in Norwich.