Cera

Cera is a home care agency in Norwich, Norfolk (NR6 5DR). It holds a CQC rating of Good.

About Cera

Cera provides care at home for people in Norwich and the surrounding parts of Norfolk. We support a wide range of adults, and each package is built around the person and their household rather than picked from a fixed list. For older people we help with personal care, medication, meals, laundry, shopping and keeping the home in order, and we support people to get out to appointments or simply out of the house. Where somebody is living with dementia we keep the same care workers visiting wherever the rota allows, follow the routine already in place and leave things where the person expects to find them. We support adults with a learning disability and autistic adults, where the work is often about independence rather than personal care, and adults with mental health needs, where reliability and respect matter more than paperwork. For people with a physical disability we help with moving safely and managing at home, and where there is sight or hearing loss we adapt how we communicate. We also support people whose lives have been affected by alcohol or drug dependency. That work asks for consistency and a complete absence of judgement, and we do it alongside the health professionals involved. Younger adults are supported around their own lives. Our care workers are trained for the people they actually visit. Please contact us if you would like to discuss support at home here.

Care provided at Cera

Read the full inspection report on the CQC website.

Common questions about Cera

Where is Cera located?

Cera is a home care agency based in Norwich, Norfolk (NR6 5DR), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Cera provide?

Cera is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

What is Cera's CQC rating?

Cera is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 7 March 2019. You can read the full CQC report from the link on this page.

Does Cera provide dementia care?

Yes. Cera supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Cera

Can they support someone living with dementia at home?

Yes. Yes. Cera - Norwich is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Cera - Norwich covers roughly 10 miles from Norwich.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East

Cera - Norwich has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Cera - Norwich. Actual fees depend on the room, the level of care and how it is funded.

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