Ontime Response Healthcare Ltd
Ontime Response Healthcare Ltd is a home care agency in King's Lynn, Norfolk (PE31 7NY). It holds a CQC rating of Requires Improvement.
About Ontime Response Healthcare Ltd
Here at Ontime Response Healthcare in King's Lynn, Norfolk, we provide home care support to people living in their own homes across the local area. We work with older adults, younger adults, and people living with dementia, physical disabilities, and visual or hearing impairments, and we genuinely believe that receiving care at home should feel comfortable, respectful, and personal to each individual. We know that inviting someone into your home to help with your daily life is a big step, and we do not take that trust lightly. Our team works hard to make sure that every person we support is treated with dignity and that their preferences and routines are listened to and respected. Whether someone needs help with personal care, assistance getting through the morning, or more regular support throughout the day, we aim to fit around the person rather than expecting them to fit around us. We are registered with the Care Quality Commission and, like many providers, we are working through a period of improvement following our most recent inspection. We want to be honest about that. We have taken the feedback seriously and we are actively making changes to strengthen our practice, our oversight, and the consistency of the care we deliver. We think it is important that families and those looking for support can make informed decisions, and we would always encourage people to speak with us directly about where we are in that process. King's Lynn and the surrounding area is our community too, and we care about getting this right for local people. If you are considering care at home for yourself or someone close to you, please do get in touch with us. We are happy to talk through what support might look like and answer any questions you have.
Care provided at Ontime Response Healthcare Ltd
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 17 April 2026
Read the full inspection report on the CQC website.
Common questions about Ontime Response Healthcare Ltd
Where is Ontime Response Healthcare Ltd located?
Ontime Response Healthcare Ltd is a home care agency based in King's Lynn, Norfolk (PE31 7NY), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Ontime Response Healthcare Ltd provide?
Ontime Response Healthcare Ltd is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Ontime Response Healthcare Ltd's CQC rating?
Ontime Response Healthcare Ltd is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 17 April 2026. You can read the full CQC report from the link on this page.
Does Ontime Response Healthcare Ltd provide dementia care?
Yes. Ontime Response Healthcare Ltd supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Ontime Response Healthcare Ltd
Can they support someone living with dementia at home?
Yes. Yes. Ontime Response Healthcare Ltd Norfolk is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Ontime Response Healthcare Ltd Norfolk covers roughly 10 miles from King's Lynn.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Ontime Response Healthcare Ltd Norfolk has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Ontime Response Healthcare Ltd Norfolk. Actual fees depend on the room, the level of care and how it is funded.
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