Total Care
Total Care is a home care agency in Downham Market, Norfolk (PE38 9DB). It holds a CQC rating of Requires Improvement.
About Total Care
We at Total Care Norfolk are a dedicated home care agency supporting older people across Downham Market and the wider Norfolk community. Our mission is simple: to help those we care for continue living safely, comfortably and confidently in the place they know and love most, their own home. Based in the PE postcode area, we cover Downham Market and its surrounding villages, bringing personalised care directly to the doorsteps of families throughout this beautiful corner of west Norfolk. Because our support is delivered in your own home, there is no unfamiliar environment to adjust to. Instead, our team travels to you, weaving compassionate care into the rhythm of daily life amidst familiar surroundings, treasured belongings and cherished routines. Our specialisms lie in older person care, home care and dementia care. In practice, this means we understand the individual needs that come with later life, from support with personal care, medication and mobility, through to companionship, meal preparation and help around the home. For families navigating a loved one's dementia journey, our approach is grounded in patience, consistency and genuine understanding. We recognise that familiar faces and gentle routines can bring enormous reassurance to someone living with memory loss, and we aim to be a calm, steady presence that both residents and their families can rely upon. We know that inviting a care team into a loved one's home is a decision families do not take lightly. That is why we place such value on communication, dignity and building trusting relationships between our carers, the people we support and their wider family circle. Following our most recent CQC inspection in July 2024, Total Care Norfolk received an overall rating of Requires Improvement. We were pleased that inspectors rated us Good across the Effective, Caring and Responsive domains, recognising the warmth, skill and attentiveness our team brings to every visit. We also acknowledge that the Safe and Well led domains were identified as requiring improvement, and we are taking that feedback seriously. It has given us a clear roadmap for strengthening our practices, and we are committed to acting on every finding so that families can feel completely confident in the care we provide. If you are exploring home care options for a parent, relative or someone dear to you in Downham Market or the surrounding Norfolk area, we would be genuinely glad to hear from you. Please get in touch to discuss your loved one's needs, ask any questions you may have, and learn more about how we can support your family with kindness, respect and care that truly feels like home.
Care provided at Total Care
- Older person care
- Dementia care
- Covers approximately 10 miles
- Last CQC inspection: 16 July 2024
Read the full inspection report on the CQC website.
Common questions about Total Care
Where is Total Care located?
Total Care is a home care agency based in Downham Market, Norfolk (PE38 9DB), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Total Care provide?
Total Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care. The full list of services is shown on this page.
What is Total Care's CQC rating?
Total Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 16 July 2024. You can read the full CQC report from the link on this page.
Does Total Care provide dementia care?
Yes. Total Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Total Care
Can they support someone living with dementia at home?
Yes. Yes. Total Care Norfolk is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Total Care Norfolk covers roughly 10 miles from Downham Market.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Total Care Norfolk has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Total Care Norfolk. Actual fees depend on the room, the level of care and how it is funded.
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