Gateway Care Services
Gateway Care Services is a home care agency in Loughton, Essex (IG10 3TS). It holds a CQC rating of Requires Improvement.
About Gateway Care Services
Gateway Care provides home care to adults in Loughton and the surrounding part of Essex. We support older people and younger adults, people living with dementia, adults with learning disabilities and autism, and people managing mental health conditions. Our visits cover personal care, medicines, meals, the household, shopping and getting out and about, arranged around the person's day rather than around a rota. We plan the support with the person, keep the visiting team small so faces stay familiar, and review the arrangement when circumstances change. We need to be honest about our inspection position. Our most recent overall rating from the Care Quality Commission was requires improvement. We did not welcome that and we are not going to argue with it. The findings gave us a clear list of things to put right, and we have concentrated on exactly those areas: how we record what we do, how we handle medicines, how we check the quality of visits, and how well prepared our care workers are before they start supporting somebody. That work is still under way. If you are weighing us up, ask us directly what has changed and what has not, and we will give you a straight answer rather than a reassuring one.
Care provided at Gateway Care Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 22 June 2023
Read the full inspection report on the CQC website.
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Common questions about Gateway Care Services
Where is Gateway Care Services located?
Gateway Care Services is a home care agency based in Loughton, Essex (IG10 3TS), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Gateway Care Services provide?
Gateway Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.
What is Gateway Care Services's CQC rating?
Gateway Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 22 June 2023. You can read the full CQC report from the link on this page.
Does Gateway Care Services provide dementia care?
Yes. Gateway Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Gateway Care Services
Can they support someone living with dementia at home?
Yes. Yes. Gateway Care Services is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Gateway Care Services covers roughly 10 miles from Loughton.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Gateway Care Services has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Gateway Care Services. Actual fees depend on the room, the level of care and how it is funded.
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