Excellence Care
Excellence Care is a home care agency in Basildon, Essex (SS16 4PY). It holds a CQC rating of Outstanding.
About Excellence Care
We at Excellence Care are proud to provide compassionate home care across Basildon and the wider Essex community, supporting people to live well in the place they know best: their own home. Our team delivers personalised care that respects each individual's story, preferences, and daily rhythms. Operating throughout the SS postcode area, we bring our support directly to those who need it, whether that is in a family home, a bungalow, or supported accommodation. This means the people we care for remain surrounded by familiar comforts, cherished memories, and the local community they love, whilst receiving the professional support that helps them thrive. Our specialisms reflect the breadth of need within the Basildon community. We support older people who wish to remain independent at home, offering everything from companionship to more comprehensive daily assistance. For families navigating a dementia diagnosis, our approach is patient, gentle, and rooted in an understanding of how important routine and familiarity become. We also provide dedicated support for adults living with learning disabilities or autism, working alongside each person to promote choice, dignity, and meaningful daily living. For younger adults and those managing mental health needs or physical disabilities, our care is designed to empower rather than diminish. We believe that receiving support should never mean losing your voice, and our team takes time to understand goals, aspirations, and the small details that make life feel like your own. In practice, this means care plans shaped around the individual rather than the agency's convenience, and consistent carers who become trusted, familiar faces. Families often tell us that the hardest part of arranging care is trusting someone else with a loved one. That is why we take enormous pride in our Outstanding rating from the Care Quality Commission. Achieving Outstanding overall, alongside Outstanding ratings in both the Safe and Well-led domains, reflects the culture we work hard to nurture: one where safety is never compromised, leadership is visible and values driven, and every member of the team understands the responsibility that comes with being welcomed into someone's home. Our Good ratings across the Effective, Caring, and Responsive domains speak to the consistent quality of the day to day support our team provides. For families in Basildon and across Essex, this CQC recognition offers meaningful reassurance. It confirms that when you invite us into your loved one's life, you are choosing a provider whose standards have been independently verified against rigorous national criteria. If you are exploring home care options for someone you love, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we are here to listen, answer your questions, and help you understand whether our support might be the right fit. Whatever the next step looks like for your family, we would be honoured to be part of the conversation.
Care provided at Excellence Care
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 31 January 2020
Read the full inspection report on the CQC website.
Common questions about Excellence Care
Where is Excellence Care located?
Excellence Care is a home care agency based in Basildon, Essex (SS16 4PY), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Excellence Care provide?
Excellence Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Excellence Care's CQC rating?
Excellence Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 31 January 2020. You can read the full CQC report from the link on this page.
Does Excellence Care provide dementia care?
Yes. Excellence Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Excellence Care
Can they support someone living with dementia at home?
Yes. Yes. Excellence Care is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Excellence Care covers roughly 10 miles from Basildon.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Excellence Care has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Excellence Care. Actual fees depend on the room, the level of care and how it is funded.
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