Cera - and Havering
Cera - and Havering is a home care agency in Basildon, Essex (SS15 6AG). It holds a CQC rating of Good.
About Cera - and Havering
We at Cera Essex and Havering are proud to provide compassionate home care across Basildon and the wider Essex community, supporting people to live safely and comfortably in the place they know best: their own home. As a home care agency covering Basildon and surrounding areas in the SS postcode region, our team travels to you. That means there is no unfamiliar building to adjust to, no packing of belongings, and no disruption to the daily rhythms and routines that make a house feel like home. Whether you live in a family property, a bungalow, a flat, or sheltered accommodation, our carers come to your door and shape their visits around your world, from the corner you like to sit in with a cup of tea to the neighbours who pop by on a Sunday. Our care is designed for a wide range of needs, and we take real pride in the breadth of support we can offer. For older people, we provide gentle, respectful assistance with everyday tasks such as personal care, medication prompts, meal preparation, and companionship. For those living with dementia, we focus on calm, familiar routines, patient communication, and continuity of carers wherever possible, so that trust can grow steadily over time. Families often tell us how much peace of mind this brings, particularly when memory changes make the unfamiliar feel overwhelming. We also support adults with learning disabilities and autism, working closely with each person to understand how they like to communicate, what brings them comfort, and what independence looks like for them. Our mental health support is grounded in listening without judgement, encouraging routine, and gently promoting wellbeing at a pace that feels right. For people with physical disabilities, we assist with mobility, transfers, and daily living in a way that protects dignity and autonomy at every step. Residents with visual or hearing impairments receive care that is adapted thoughtfully to how they experience the world, whether that means clear verbal cues, tactile signals, or simply taking more time. We are equally committed to supporting younger adults who may need care for a variety of reasons, and to those recovering from or living with the effects of alcohol or drug misuse. In these situations, our approach is non judgemental, practical, and person centred, focused on rebuilding routine, confidence, and stability at home. In practice, this breadth of specialism means families rarely need to look elsewhere as needs change. A loved one who begins with light support around the home can continue with the same familiar faces if their care needs increase, whether due to advancing age, a new diagnosis, or a change in mobility. Continuity matters enormously in home care, and we work hard to protect it. Our most recent Care Quality Commission inspection, carried out in July 2024, rated us Good overall, with Good ratings across all five key areas: Safe, Effective, Caring, Responsive, and Well led. For families, this independent assessment offers reassurance that the care being delivered in your loved one's home meets the standards expected across safety, effectiveness, kindness, responsiveness to individual needs, and the quality of leadership behind the scenes. It is a rating we do not take for granted, and one we strive to build on with every visit. Choosing home care is often a deeply personal decision, and we understand that many families come to us during a period of worry or change. Perhaps a parent has had a fall, a diagnosis has just been made, or you have simply noticed that a loved one is finding daily life harder than before. Whatever has brought you here, we would be glad to talk things through, answer your questions honestly, and help you understand what support might look like. Please reach out to us at Cera Essex and Havering when you are ready, and we will listen with care.
Care provided at Cera - and Havering
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 12 July 2024
Read the full inspection report on the CQC website.
Common questions about Cera - and Havering
Where is Cera - and Havering located?
Cera - and Havering is a home care agency based in Basildon, Essex (SS15 6AG), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Cera - and Havering provide?
Cera - and Havering is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Cera - and Havering's CQC rating?
Cera - and Havering is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 12 July 2024. You can read the full CQC report from the link on this page.
Does Cera - and Havering provide dementia care?
Yes. Cera - and Havering supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Cera - and Havering
Can they support someone living with dementia at home?
Yes. Yes. Cera - Essex and Havering is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Cera - Essex and Havering covers roughly 10 miles from Basildon.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Cera - Essex and Havering has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Cera - Essex and Havering. Actual fees depend on the room, the level of care and how it is funded.
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