Caremark ( & Epping Forest)
Caremark ( & Epping Forest) is a home care agency in Harlow, Essex (CM20 2BJ). It holds a CQC rating of Requires Improvement.
About Caremark ( & Epping Forest)
We at Caremark (Harlow & Epping Forest) are a dedicated home care agency supporting people across Harlow and the wider Epping Forest area of Essex. Our mission is to deliver compassionate, person centred home care that allows individuals to remain safely and comfortably in the place they know best: their own home. Operating throughout the CM postcode area, we bring care directly to people across Harlow, the surrounding villages, and the Epping Forest district. Rather than asking people to adjust to a new environment, we step into the familiar surroundings of each person's home, working sensitively within their daily routines, alongside family members, and in harmony with the rhythms of life they have built over the years. This local focus means our team understands the community we serve and can respond promptly to the needs of those who rely on us. Our care covers a broad spectrum of needs, reflecting the fact that no two people require exactly the same support. We provide older person care for those who simply need a helping hand to maintain independence, as well as specialist dementia care delivered with patience, consistency, and understanding for both the individual and their loved ones. We also support adults living with mental health conditions, physical disabilities, and visual or hearing impairments, tailoring our approach so that communication, dignity, and choice always remain central. For younger adults, including those navigating eating disorders or recovering from alcohol or drug misuse, we offer respectful, non judgemental support that focuses on stability, wellbeing, and progress at the individual's own pace. In practice, this means carefully matched care workers, thoughtful care plans developed in partnership with each person and their family, and a willingness to adapt as circumstances change. Families can expect open communication, reliable visits, and a team that treats their relative as a whole person rather than a list of tasks. Our most recent CQC inspection, carried out on 8 December 2025, rated us as Requires Improvement overall, with the same rating in the Safe, Effective, Responsive, and Well led domains, and a Good rating for Caring. We believe in being transparent about this. The Caring rating reflects what we hold most dear: the warmth, kindness, and genuine connection our care workers build with the people they support. At the same time, we recognise that there are areas where we must do better, and we are actively working on strengthening our practices, leadership, and responsiveness so that every aspect of our care matches the compassion our team brings each day. If you are exploring home care options for a loved one in Harlow, Epping Forest, or the surrounding Essex communities, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we are here to listen, answer your questions honestly, and help you understand whether our support is the right fit for your family. Whatever stage you are at in your search, please reach out, and we will do everything we can to guide you with kindness and clarity.
Care provided at Caremark ( & Epping Forest)
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 11 November 2023
Read the full inspection report on the CQC website.
Common questions about Caremark ( & Epping Forest)
Where is Caremark ( & Epping Forest) located?
Caremark ( & Epping Forest) is a home care agency based in Harlow, Essex (CM20 2BJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Caremark ( & Epping Forest) provide?
Caremark ( & Epping Forest) is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Caremark ( & Epping Forest)'s CQC rating?
Caremark ( & Epping Forest) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 11 November 2023. You can read the full CQC report from the link on this page.
Does Caremark ( & Epping Forest) provide dementia care?
Yes. Caremark ( & Epping Forest) supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Caremark ( & Epping Forest)
Can they support someone living with dementia at home?
Yes. Yes. Caremark (Harlow & Epping Forest) is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Caremark (Harlow & Epping Forest) covers roughly 10 miles from Harlow.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Caremark (Harlow & Epping Forest) has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Caremark (Harlow & Epping Forest). Actual fees depend on the room, the level of care and how it is funded.
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