Care at Hand
Care at Hand is a home care agency in Harlow, Essex (CM19 5AN). It holds a CQC rating of Requires Improvement.
About Care at Hand
Care at Hand supports people in their own homes in Harlow and the surrounding parts of Essex. We visit older people and younger adults, people living with dementia, adults with a learning disability or autism, people living with mental ill health, people with physical disabilities and people whose sight or hearing has changed. We should begin with our most recent overall rating from the Care Quality Commission, which is requires improvement. We are not going to talk our way around it. We know what was found, we have an improvement plan, and we have put more supervision into visits and more checking into our own records while we work through it. Anyone considering our support is entitled to ask what has changed and how we are making sure it lasts, and we will answer properly. The work itself is about making daily life manageable at home. Help with washing and dressing, with medication, with meals and shopping, with appointments, and with the company that stops a week feeling very long. We try to send the same carers to the same households, because familiarity is what allows somebody to accept help without feeling their privacy has gone, and because familiar staff notice when a person is not themselves. If you would like to talk about support at home, including about our rating, please get in touch and ask us the difficult questions.
Care provided at Care at Hand
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 26 November 2025
Read the full inspection report on the CQC website.
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Common questions about Care at Hand
Where is Care at Hand located?
Care at Hand is a home care agency based in Harlow, Essex (CM19 5AN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Care at Hand provide?
Care at Hand is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Care at Hand's CQC rating?
Care at Hand is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 26 November 2025. You can read the full CQC report from the link on this page.
Does Care at Hand provide dementia care?
Yes. Care at Hand supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Care at Hand
Can they support someone living with dementia at home?
Yes. Yes. Care at Hand Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Care at Hand Limited covers roughly 10 miles from Harlow.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Care at Hand Limited has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Care at Hand Limited. Actual fees depend on the room, the level of care and how it is funded.
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