Cloud 9 Care
Cloud 9 Care is a home care agency in Colchester, Essex (CO1 2ZF). It holds a CQC rating of Good.
About Cloud 9 Care
We at Cloud 9 Care are proud to be a trusted home care agency supporting families across Colchester and the wider Essex community. Our mission is simple: to bring compassionate, dependable care directly into the homes of the people who need it, allowing them to remain comfortable and confident in the surroundings they love. Because we deliver care where you live, our focus is on shaping support around the rhythms of your own home rather than asking you to adapt to ours. Whether you live in a quiet village on the outskirts of Colchester or in the heart of the town, our team travels to you, bringing warmth, professionalism, and a genuine respect for your personal space, routines, and preferences. We believe that home is more than a place; it is a source of identity, memory, and reassurance, and we work hard to preserve that sense of belonging for every person we visit. Our care provision spans a broad range of needs, reflecting the diverse community we serve. We support older people who value a helping hand with daily life, as well as younger adults navigating their own journeys towards greater independence. For families living with dementia, we offer patient, person centred companionship and practical support that prioritises dignity and familiar routines. We also assist individuals living with mental health needs, physical disabilities, and visual or hearing impairments, tailoring our approach to ensure each person feels genuinely understood. In practice, this means flexible visits, consistent carers wherever possible, and care plans that evolve alongside the people we support. Families can take comfort in knowing that loved ones are receiving thoughtful attention from a team committed to treating every visit as more than just a task list. Our most recent inspection by the Care Quality Commission awarded us an overall rating of Good, with Good ratings across every individual domain assessed: Safe, Effective, Caring, Responsive, and Well led. We see this consistent recognition as an encouraging reflection of the standards we strive to uphold every day, and as a foundation on which we continue to build. For families weighing up their options, a Good rating across all five domains offers a meaningful layer of reassurance that the care being delivered is safe, well organised, and centred on the people who rely on it. Choosing care for yourself or someone you love is rarely an easy decision, and we understand the weight that comes with it. If you are exploring home care in Colchester and would like to talk through what support might look like for your family, we would be delighted to hear from you. Whatever your circumstances, we are here to listen, to guide, and to walk alongside you with kindness and care.
Care provided at Cloud 9 Care
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 10 May 2019
Read the full inspection report on the CQC website.
Common questions about Cloud 9 Care
Where is Cloud 9 Care located?
Cloud 9 Care is a home care agency based in Colchester, Essex (CO1 2ZF), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Cloud 9 Care provide?
Cloud 9 Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Cloud 9 Care's CQC rating?
Cloud 9 Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 10 May 2019. You can read the full CQC report from the link on this page.
Does Cloud 9 Care provide dementia care?
Yes. Cloud 9 Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Cloud 9 Care
Can they support someone living with dementia at home?
Yes. Yes. Cloud 9 Care Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Cloud 9 Care Limited covers roughly 10 miles from Colchester.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Cloud 9 Care Limited has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Cloud 9 Care Limited. Actual fees depend on the room, the level of care and how it is funded.
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