Pinnacle Care and Support Services
Pinnacle Care and Support Services is a home care agency in Chelmsford, Essex (CM1 1HT). It holds a CQC rating of Requires Improvement.
About Pinnacle Care and Support Services
We at Pinnacle Care and Support are a home care agency proudly supporting people across Chelmsford and the wider Essex area, delivering personalised care within the place people cherish most: their own home. Based in the CM postcode area, our team travels across Chelmsford and its surrounding neighbourhoods to bring compassionate support directly to those who need it. Because our care is delivered in your own familiar surroundings, there is no need to leave behind treasured belongings, favourite armchairs, or the comforting routines of daily life. We work around each individual's home environment, adapting to their pace, preferences, and personal rhythms so that support feels like a natural extension of the household rather than an interruption to it. Our specialisms span a broad range of needs, allowing us to walk alongside people at many different stages of life. We provide older person care and dedicated home care for those who wish to remain independent for as long as possible, whilst also offering specialised dementia care for individuals and families navigating the changes that memory conditions can bring. Our team supports younger adults, people living with learning disabilities or autism, and those managing mental health conditions, always with a focus on dignity, choice, and meaningful daily living. We also assist people with physical disabilities and those affected by visual or hearing impairment, tailoring our approach so that communication, mobility, and comfort remain at the heart of every visit. In practice, this means our carers take time to understand the whole person, not just the care task in front of them. Whether that involves helping with personal care, preparing meals, supporting medication routines, encouraging hobbies and social connection, or simply offering a reassuring presence, we aim to make each visit feel unhurried and centred on the individual. For families, this brings peace of mind, knowing a trusted team is present when they cannot be, and that loved ones are being supported with warmth and respect. Our most recent CQC inspection, carried out in October 2019, gave us an overall rating of Requires Improvement. We were pleased to be rated Good in both the Caring and Responsive domains, which reflects the kindness of our team and our commitment to shaping care around the person receiving it. The Safe, Effective, and Well led domains were rated Requires Improvement, and we take these findings seriously as an opportunity to strengthen our practice, learn continuously, and raise the standard of the support we provide. We believe honest reflection is a vital part of good care, and we welcome open conversations with families about how we are working to improve. Choosing home care is a deeply personal decision, and we understand the trust families place in us when they invite us into their loved one's life. If you are exploring care options in Chelmsford or the surrounding Essex area, we warmly encourage you to get in touch. We would be delighted to listen, answer your questions, and discuss how we might be able to support your family with care that feels genuinely personal and thoughtfully delivered.
Care provided at Pinnacle Care and Support Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 17 October 2019
Read the full inspection report on the CQC website.
Common questions about Pinnacle Care and Support Services
Where is Pinnacle Care and Support Services located?
Pinnacle Care and Support Services is a home care agency based in Chelmsford, Essex (CM1 1HT), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Pinnacle Care and Support Services provide?
Pinnacle Care and Support Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Pinnacle Care and Support Services's CQC rating?
Pinnacle Care and Support Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 17 October 2019. You can read the full CQC report from the link on this page.
Does Pinnacle Care and Support Services provide dementia care?
Yes. Pinnacle Care and Support Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Pinnacle Care and Support Services
Can they support someone living with dementia at home?
Yes. Yes. Pinnacle Care and Support Services is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Pinnacle Care and Support Services covers roughly 10 miles from Chelmsford.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Pinnacle Care and Support Services has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Pinnacle Care and Support Services. Actual fees depend on the room, the level of care and how it is funded.
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