Filcare
Filcare is a home care agency in Braintree, Essex (CM77 7AU). It holds a CQC rating of Good.
About Filcare
At Filcare, we provide home care to people living in Braintree and the surrounding areas of Essex. We support individuals to remain in the comfort and familiarity of their own homes, living as independently as possible, with care that is shaped around each person's own routine and preferences. We work with a wide range of people, including older adults, younger adults, and those living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, visual or hearing impairments, and eating disorders. Because our work spans such varied needs, we take the time to get to know each person properly before care begins, making sure the support we offer genuinely fits their life rather than the other way around. We are proud to hold a Good rating from the Care Quality Commission. That reflects the consistency and thoughtfulness our team brings to their work day in and day out, and it matters to us that the people we support and their families can feel confident in the care being provided. Caring for someone at home is a very personal thing. We understand that welcoming a carer into your home requires trust, and we do not take that lightly. Our team is carefully selected and well supported, because we know that good care depends on people who feel valued and equipped in their roles. Whether someone needs a short visit each day or more involved support throughout the week, we aim to make that experience as consistent and reassuring as possible. Familiar faces, reliable routines, and genuine attention to the individual are at the heart of how we work. If you would like to find out more about how we can help you or someone you care about, please do get in touch. We are always happy to have a straightforward conversation about what support might look like.
Care provided at Filcare
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
- Last CQC inspection: 14 June 2023
Read the full inspection report on the CQC website.
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Common questions about Filcare
Where is Filcare located?
Filcare is a home care agency based in Braintree, Essex (CM77 7AU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Filcare provide?
Filcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Filcare's CQC rating?
Filcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 June 2023. You can read the full CQC report from the link on this page.
Does Filcare provide dementia care?
Yes. Filcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Filcare
Can they support someone living with dementia at home?
Yes. Yes. Filcare Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Filcare Ltd covers roughly 10 miles from Braintree.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Filcare Ltd has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Filcare Ltd. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Filcare
Dementia Care at Filcare
Good dementia support at home usually rests on familiar routines, consistent faces, unhurried visits and carers who can read changes in mood or confusion without making a fuss of them. Filcare is registered to support people living with dementia in their own homes around Braintree, though the public register does not describe the methods used. Families thinking about an agency should ask how carers respond when someone is distressed, resistant to personal care or looking for a partner who has died. It is also fair to ask what happens if a person begins to walk out of the house at night, how risks around cooking and medication are managed, and how the plan is adjusted as the condition progresses. Ask too how the office communicates changes to the family.
Home Care at Filcare
Regulated home care in England means an agency is registered with the Care Quality Commission to deliver personal care in someone's own home, covering tasks like washing, dressing, toileting, medication and meal support. Filcare in Braintree holds a Good rating from its June 2023 inspection and works across Braintree and the surrounding parts of Essex. Typical private rates in the East sit between roughly £28 and £33 an hour, while Essex County Council commissions care at its own agreed rate for people assessed as eligible. Sensible questions include how care plans are written and reviewed, how continuity of carer is protected, what the process is when a regular carer is off sick, and how concerns raised by families are logged and answered.
Older Person Care at Filcare
Day to day home care for older people usually covers help with washing, dressing, continence, prompting or administering medication, preparing meals and simply having someone to talk to during what can otherwise be quiet days. Filcare is registered with the Care Quality Commission to provide personal care of this kind to older adults across Braintree and the surrounding villages. Indicative hourly rates in the East of England sit around £28 to £33, though Essex County Council contributes at its own agreed rate for those eligible after a needs assessment. Families weighing up an agency should ask how visit times are protected when rounds run late, whether the same small group of carers will attend, and what happens if support is needed overnight or at weekends. It is also worth asking how medication errors and missed visits are recorded and reviewed.
Mental Health at Filcare
Stability, predictable routines and being treated with dignity matter a great deal for adults living with a mental health condition, and home care can help with medication prompts, appointments, shopping and simply keeping the day structured. Filcare is registered to support this group. Ask what experience carers have with specific diagnoses, how they respond during a crisis or relapse, and how they liaise with community mental health teams.
Visual and Hearing Impairment at Filcare
Practical details make a real difference when sight or hearing is reduced, from good lighting and uncluttered walkways to carers who announce themselves on arrival, face the person when speaking and check that hearing aids are in and working. Filcare is registered to support people with sensory impairments. Ask how carers communicate with someone who lip reads or uses BSL, and how written care notes are shared accessibly.
Younger Adults at Filcare
Adults under 65 who need home care often want support that fits around work, study, relationships and hobbies rather than a routine designed around older clients. Filcare is registered to support younger adults across the Braintree area and holds a Good CQC rating from June 2023. Ask how visits flex around a working week, how goals around independence are set, and how carers are matched by interests and approach.
Learning Disability and Autism at Filcare
Support for adults with a learning disability or autism at home works best when it is genuinely person centred, respects established routines and sensory preferences, and builds independence in cooking, budgeting or travel rather than doing everything for someone. Filcare is registered for this group in Essex. Ask how the agency contributes to annual reviews with the council, how outcomes are tracked, and how staff are matched to communication needs.
Physical Disability at Filcare
Adults with a physical disability often need help with transfers, personal care, continence and getting out into the community, alongside encouragement to keep doing what they can themselves. Filcare is registered for this care type in Braintree. Ask whether carers are comfortable using hoists, slide sheets and other equipment already in the home, how moving and handling risks are assessed, and how the plan supports independence rather than replacing it.
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