Home Instead
Home Instead is a home care agency in Basildon, Essex (SS14 3BB). It holds a CQC rating of Good.
About Home Instead
Home Instead in Basildon is a home care agency supporting people in their own homes across the town and the surrounding parts of Essex. We visit older people and younger adults, including people living with dementia and adults with a learning disability or who are autistic. Most people would far rather stay where they are, with their own things and their own routine, and our job is to make that practical for as long as it can be. Visits might cover help getting up in the morning or settling at night, washing and dressing, medicines, meals and drinks, keeping on top of the house, or company and support to get out to appointments and to see people. We agree what each visit covers with the person, involving family where they want that, and we change the plan when needs change rather than letting it fall behind real life. We would always rather support somebody to do something themselves than take it over because it is quicker. Familiar faces matter more than almost anything else in this work. A carer who knows a household notices when things are not quite right, and that early notice often prevents something more serious. If we are running late, we ring. Our most recent overall rating from the Care Quality Commission is good. If you would like to talk through what support at home might look like, please get in touch.
Care provided at Home Instead
- Older person care
- Dementia care
- Learning disability and autism support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 22 July 2024
Read the full inspection report on the CQC website.
Common questions about Home Instead
Where is Home Instead located?
Home Instead is a home care agency based in Basildon, Essex (SS14 3BB), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Home Instead provide?
Home Instead is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.
What is Home Instead's CQC rating?
Home Instead is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 22 July 2024. You can read the full CQC report from the link on this page.
Does Home Instead provide dementia care?
Yes. Home Instead supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Home Instead
Can they support someone living with dementia at home?
Yes. Yes. Home Instead is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Home Instead covers roughly 10 miles from Basildon.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East
Home Instead has not published its fees yet. These are typical hourly rates for the East, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the East, not a quote from Home Instead. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Home Instead
Dementia Care at Home Instead
Support for someone living with dementia works best when the routine feels familiar, the faces are consistent and the pace is unhurried, so that prompts around washing, dressing, eating and medication feel like part of the day rather than something imposed. Home Instead is registered to provide personal care to people living with dementia in their own homes, which keeps the surroundings, belongings and rhythms someone already knows. Families should ask how carers are matched to a household, what happens when distress or confusion builds during a visit, and how the agency responds if someone begins to walk out at night or becomes unsettled after dark. It is also fair to ask how the care plan is reviewed as dementia progresses, and how changes are shared with family and the GP.
Home Care at Home Instead
Visiting home care across Basildon and the wider Essex area usually means scheduled calls in someone's own house, ranging from a single half hour visit a day up to several longer calls covering personal care, meals, medication prompts and companionship. Home Instead is registered with the Care Quality Commission to deliver personal care in people's own homes, covering older adults, younger adults, dementia, and learning disability or autism. Indicative hourly rates in the East of England sit at roughly £28 to £33, though the actual cost depends on visit length, time of day and what the call involves. Essex County Council may contribute where someone has been assessed as eligible, and rates paid by the council are generally lower than private fees. Ask for a written care plan, a clear schedule and a single point of contact in the office.
Older Person Care at Home Instead
For an older person in Basildon, a typical day of visiting support might start with help getting washed and dressed, prompting or administering medication, preparing breakfast and a hot drink, then further calls through the day for meals, light housework and company. Home Instead is registered with the CQC for personal care to older adults, and its most recent inspection in July 2024 rated the service good overall. Families weighing up a home care agency should ask how visit times are agreed and protected, whether the same small group of carers will attend, and what happens if a regular carer is off sick. It is also worth asking whether evening or overnight calls are offered, how medication is recorded, and how the office is contacted out of hours if something changes.
Younger Adults at Home Instead
Adults under 65 receiving home care often want support that fits around work, study, hobbies or family life rather than a fixed elderly routine, and the shape of visits should reflect that. Home Instead in Basildon is registered to provide personal care to younger adults alongside older people. Ask how visit times flex around a working week, how carers are matched to someone closer to their own age or interests, and how goals outside the home are supported.
Learning Disability and Autism at Home Instead
Good support for adults with a learning disability or autism at home turns on knowing the person, respecting their routine and sensory preferences, and building on what they can already do rather than doing it for them. Home Instead is registered to provide personal care to this group in their own homes across Basildon. Where Essex County Council commissions the package, expect an assessment, a written support plan and regular reviews. Ask how goals around independence, communication and community access are agreed and tracked.
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