Homelife Care
Homelife Care is a home care agency in Crowborough, East Sussex (TN6 2JD). It holds a CQC rating of Good.
About Homelife Care
We are Homelife Care in Crowborough, supporting people in their own homes across the town and the surrounding parts of East Sussex. We work with older people and younger adults, people living with dementia or a mental health condition, people with a physical disability, and people with a visual or hearing impairment. The point of care at home is that life carries on where it already is. Nobody has to pack up a house, leave a garden or learn a new neighbourhood. Our job is to fit around the household rather than reorganise it, so we begin by asking how things already run and build the support to match. Visits cover personal care, support with medication, meals and drinks, help around the house and with shopping, and support to get out to appointments or simply for a change of air. Covering a spread out area means being reliable about timing, because people plan their day around when we said we would arrive, and we ring ahead when something has slipped. We keep teams small and consistent, because a familiar carer notices when today is not a normal day. Our most recent inspection by the Care Quality Commission rated us good overall. Please get in touch if you would like to talk about care at home in East Sussex.
Care provided at Homelife Care
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 19 December 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Homelife Care Limited Crowborough. Report published 19 December 2019.
Safe
People told inspectors they felt safe with staff and had visits at the times they expected. Staff knew how to reduce risks and how to respond if they suspected abuse. People received their medicines safely, and staff followed best practice on infection control.
Effective
People had an assessment before they received care. Staff worked with healthcare professionals and shared changes in people's health with them in a timely way. People told inspectors staff prepared food in line with their preferences and dietary needs, and people had care plans for nutrition.
Caring
People's feedback about staff was positive. Inspectors saw examples of staff taking action to promote people's wellbeing. Staff encouraged people to be independent, and people said staff were respectful when entering their homes and gave care in a dignified way.
Responsive
Care was planned and given in a personalised way, and care plans were reviewed often. People were supported to take part in activities in their communities, and staff found ways to reduce isolation. People knew how to complain, and issues raised with the provider had been logged and responded to.
Well-led
People and staff spoke positively about how the service was managed. There were systems to check and assure the quality of care. Staff were recognised for good practice, and the service worked with external agencies so people received joined up care.
What people told the inspectors
People told inspectors they felt safe with staff and had visits at the times they expected. They also said staff were respectful when entering their homes.
Since the last inspection
Rated Good in December 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 19 December 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 17 January 2017: Routine inspection, rated Good
- 18 March 2014: Routine inspection
- 4 April 2013: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Homelife Care Limited Crowborough compares in Wealden
Measured against the 25 home care agencies registered in Wealden.
- CQC rating
- Good. 18 of the 25 agencies (72%) are rated Good or Outstanding. Across East Sussex the figure is 70%.
- Latest report
- 19 December 2019. 14 of the 25 agencies have published a newer inspection report since.
- Registered
- November 2010. One of the longer established agencies. 24 of the 25 registered more recently.
- Provider
- One service. Homelife Care Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Wealden.
The local picture: Wealden
What the numbers say about home care in Wealden, in East Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate.) |
| What East Sussex pays | £28.16 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 24,700. Rising to 28,800 by 2035, up 17%
- People aged 85 and over: 6,300. Rising to 9,800 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 3,100. Rising to 4,000 by 2035, up 27%
- Dementia diagnosis rate: 56%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 2 opened, 1 closed. 22 registered today.
- Choice of agencies: 44 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
- Compared with the rest of East Sussex: Fewer agencies. Wealden has fewer agencies than average for the size of its older population.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Homelife Care Limited Crowborough
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 30 November 2010, so 15 years.
- Run by
- Homelife Care Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Homelife Care
Where is Homelife Care located?
Homelife Care is a home care agency based in Crowborough, East Sussex (TN6 2JD), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Homelife Care provide?
Homelife Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Homelife Care's CQC rating?
Homelife Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 19 December 2019. You can read the full CQC report from the link on this page.
Does Homelife Care provide dementia care?
Yes. Homelife Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Homelife Care
Can they support someone living with dementia at home?
Yes. Yes. Homelife Care Limited Crowborough is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Homelife Care Limited Crowborough covers roughly 10 miles from Crowborough.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Homelife Care Limited Crowborough has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Homelife Care Limited Crowborough. Actual fees depend on the room, the level of care and how it is funded.
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