New Key
New Key is a home care agency in Totnes, Devon (TQ9 5AL). It holds a CQC rating of Outstanding.
About New Key
We at New Key are proud to provide person centred home care across Totnes and the wider Devon community, supporting adults to live the lives they choose in the comfort of their own homes. Set within the historic market town of Totnes in the heart of the South West, our team works throughout the TQ postcode area and surrounding villages. Rather than asking people to move into an unfamiliar setting, we come to you, bringing tailored support directly into the place where memories have been made and where independence feels most natural. From the rolling Devon countryside to the riverside streets of Totnes itself, our local knowledge means we understand the community our clients call home. Our specialism lies in supporting adults with a wide range of needs, including learning disabilities and autism, mental health conditions, physical disabilities, and visual or hearing impairments. In practice, this means we take the time to truly understand each individual, their communication preferences, their routines, their ambitions, and the small details that make daily life feel right. For someone with autism, that might mean consistent support workers and predictable routines. For someone living with a physical disability, it could mean enabling support that promotes independence whilst ensuring safety. For families, it means knowing that the person you love is being supported by people who see them as a whole human being, not a list of needs. We believe good home care is about far more than completing tasks. It is about building trusting relationships, championing choice, and helping people connect with their communities, pursue interests, maintain friendships, and feel genuinely heard. Whether support is needed for a few hours a week or more intensively throughout the day, our approach is shaped around the person, never the other way around. Families looking at care providers naturally want reassurance about quality, and we are deeply proud that the Care Quality Commission has rated us Outstanding overall following their inspection in June 2023. This top rating reflects a provider that goes significantly beyond the expected standard. We were rated Outstanding for being Responsive, meaning care is genuinely tailored to each individual, and Outstanding for being Well led, reflecting the strength of our leadership, culture, and commitment to continuous improvement. Alongside this, we achieved Good ratings for being Safe, Effective, and Caring, demonstrating consistent quality across every aspect of what we do. An Outstanding rating is awarded to only a small percentage of providers nationally, and it offers families real confidence that the support their relative receives is among the very best available. Choosing home care is a significant decision, and we understand the worry that often accompanies it. If you are exploring options for yourself or a loved one in Totnes or the surrounding area, we would be delighted to have a conversation, answer your questions, and explain how we might help. There is no pressure, only a warm welcome and a genuine willingness to listen. Please get in touch when you feel ready, and let us show you what compassionate, personalised home care can look like.
Care provided at New Key
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Covers approximately 10 miles
- Last CQC inspection: 11 January 2018
Read the full inspection report on the CQC website.
Common questions about New Key
Where is New Key located?
New Key is a home care agency based in Totnes, Devon (TQ9 5AL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does New Key provide?
New Key is registered to provide care in people’s own homes, with support that includes Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is New Key's CQC rating?
New Key is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 11 January 2018. You can read the full CQC report from the link on this page.
Questions families ask about New Key
Can they support someone living with dementia at home?
No. New Key does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. New Key covers roughly 10 miles from Totnes.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South West
New Key has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the South West, not a quote from New Key. Actual fees depend on the room, the level of care and how it is funded.
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