Social Return Case Management
Social Return Case Management is a home care agency in Durham, County Durham (DH1 1TW). It holds a CQC rating of Good.
About Social Return Case Management
Social Return Case Management provides support at home to adults in Durham and the surrounding area. We support older people who need help to carry on living in their own houses, and younger adults who need support to live independently. A good deal of our work is with people whose needs are complex enough that a standard home care visit is not what is called for, and who need a carefully planned package of support built around them. Complex support at home depends on staff who are trained for the specific person rather than trained in general, and on a team that stays the same. Someone with significant needs cannot be supported safely by whoever happens to be free that day. So we build a small team around each person, train them for what that person actually needs, and keep them. The support itself ranges from personal care, medication and health needs to help with cooking, the household, getting to work or college and keeping up with family and friends. It is agreed with the person and changed when their circumstances change. Our most recent overall rating from the Care Quality Commission is good. Please get in touch to talk things through.
Care provided at Social Return Case Management
- Older person care
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 18 November 2025
Read the full inspection report on the CQC website.
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Common questions about Social Return Case Management
Where is Social Return Case Management located?
Social Return Case Management is a home care agency based in Durham, County Durham (DH1 1TW), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Social Return Case Management provide?
Social Return Case Management is registered to provide care in people’s own homes, with support that includes Older person care, Younger adults care. The full list of services is shown on this page.
What is Social Return Case Management's CQC rating?
Social Return Case Management is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 18 November 2025. You can read the full CQC report from the link on this page.
Questions families ask about Social Return Case Management
Can they support someone living with dementia at home?
No. Social Return Case Management Ltd does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Social Return Case Management Ltd covers roughly 10 miles from Durham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
Social Return Case Management Ltd has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from Social Return Case Management Ltd. Actual fees depend on the room, the level of care and how it is funded.
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